Statement of values

We believe in conducting business honestly and ethically and it’s been that way since 1874.

We also believe in taking care of our customers, which is why A. O. Smith enjoys an outstanding reputation for excellence in all of the markets we serve. And why many of our customers have worked with us for 40 years or more.

At A. O. Smith we treat each other with respect and dignity, creating an environment where you can succeed and realize your full potential. Because of this, many of our employees have also been working at A. O. Smith for many years.

Ethics are an important part of our culture at A. O. Smith and every employee is trained on doing business with honesty and integrity. We all take the same vow to conduct business by following the same set of Values:

Statement of Values

We developed this set of values as guidelines for conducting our business and interacting with our customers, our employees, and the communities in which we do business. Our success depends upon all of our employees, officers, and directors working together toward the same goals and sharing the same values.

A. O. Smith will achieve profitable growth
Profitable growth is essential for A. O. Smith’s future. To achieve profitable growth, we must provide:

  • New and high-quality products for our customers;
  • Greater opportunity for individual advancement and improved job security;
  • Growth in investment value for our stockholders.

Not only will we seek an above-average return on stockholders’ investment, we will grow in a planned way so that:

  • Our business units will have individualized growth rates that complement each other and produce a company that grows faster than the U. S. economy;
  • The capital requirements of growth will be supported by funds generated by our above-average return on investment and by external sources, such as borrowing and equity.

A. O. Smith will emphasize innovation
Innovation is a primary source of profitable growth. Therefore, we will:

  • Achieve market leadership in all major product lines through innovation and continuous improvement that increases the value of our products and services to our customers;
  • Seek innovative ways to improve our effectiveness as an organization and the productivity of our facilities;
  • Foster development of attitudes and skills in our people that encourages involvement and creativity;
  • Achieve management excellence to produce the best results and position our company for future growth;
  • Focus on achieving profitable growth with a disciplined approach to mitigating risk.

A. O. Smith will preserve its good name
In all dealings with people and organizations, we will act with uncompromising integrity. We will:

  • Be fair and truthful in all claims and advertising;
  • Deal fairly with customers, suppliers, competitors, government and regulatory agencies, and employees;
  • Strictly adhere to all laws and seek only honorable goals while rejecting unethical practices;
  • Achieve high standards of quality in all aspects of the business;
  • Instill these values in succeeding generations of employees.

A. O. Smith will be a good place to work
In operating our company, we will attract imaginative and competent people. We will emphasize teamwork and welcome diversity in seeking our objectives. We will:

  • Create a climate where respect for the individual is fundamental;
  • Encourage the freedom and personal growth that comes with self-discipline and enthusiasm for work;
  • Treat each other fairly and without discrimination;
  • Pay individuals equitably according to their contributions;
  • Provide safe equipment, proper materials, and training and always insist on safe practices.

A. O. Smith will be a good citizen
To serve the public and the communities in which we do business, we will:

  • Strive for growth that contributes to the economic well-being of the communities in which we are located;
  • Provide financial support for and encourage our people to involve themselves in worthwhile civic activities;
  • Insist that our plants and operations comply with environmental standards;
  • Encourage, in every appropriate way, the protection and preservation of the free enterprise system so necessary for the attainment of these objectives.