FAQs

  • How do I place an order?

    Placing an order on A. O. Smith India is quick and simple. Follow these steps to place your order.

    1.    Choose the items you want to order by browsing through our wide range of water heaters and range of water purifiers or simply search for your desired product through our powerful and quick search placed at the header of each page. Use the drop-down menu to restrict your search to a particular category.

    2.    Add the selected items to your Shopping Cart.

    3.    A Shopping Cart pop up will open that will showcase products/items that you have selected to buy. You can change the quantity of the items from this pop-up and can also remove items from your shopping cart.

    4.    You can view your shopping cart anytime during your stay on our store by clicking on the "My Shopping Cart" label, placed at the header of our site. To continue shopping, click on "Close and Continue Shopping" and to place an order click on "Place Order".

    5.    Sign in using your email address if you already have an account. If you are a first time user then you need to create an account first by registering with our 4 field form which asks your First Name, Last Name, Email ID, and a password. Login is also possible through your Facebook and Google+ accounts.

    6.    Enter the address where you want to receive your order. Already registered users can select from the stored shipping address and billing address or can enter a new shipping and billing address. A new user will be asked to enter a new shipping and billing address.

    7.    Review and Submit your order. Take a moment to review all of the items you've placed in your Shopping Cart. You can update your shopping cart, i.e. add or subtract the quantity of the items you wish to buy in your shopping cart.

    8.    Choose how you would like to pay and make the payment to complete your order. Check our payment options.

    9.    Once you are done with the payment, you will be redirected to the "Thank You" page on our website to demonstrate successful order placement. An email will be sent to your registered email ID so that you can keep a note of your order details. On the "Thank You" page you will be able to see your Order No. Please quote this number for all interactions if you have any post-order product help or enquiry to Customer service.

  • Do you take orders over phone?

    We do not take orders over the phone for the products listed on our website. Place your order online or visit any A. O. Smith store near you.

  • What are the different modes of payment?

    You can use any one of the following payment methods:

    ·         Credit card (Visa/ Master/ Amex)

    ·         Debit card (All major bank debit cards)

    ·         Net Banking (All major banks)

    ·         Credit card EMI (3 & 6-months installments)

  • How do I check the current status of my order?

    You can check the status of your order by visiting the "My Account" link. Please follow the steps mentioned as under:

    Step 1: Click on the “Track Order” link in the “My Account” section. It shall display the orders you have placed on our shopping channel with the current status.

    Step 2: Click on the Order Number to know the details of the order. This displays the order page with the order number and sub order numbers with respective details.

  • Are there any hidden costs on purchase?

    There are absolutely no hidden charges. You pay only the amount that you see on your order summary page. In some cases, if the courier delivery person asks for any extra charges then kindly contact us.

  • Do you have warranty on your products?

    Yes, we do have a warranty on most of our products. 

  • What if I find my package opened or tampered upon delivery?

    Please do not accept an open or tampered package. Notify us of the same just after receiving the package since our courier partner does not provide an open delivery option.

  • What does the various product availability options mean?

    In Stock: The item is available; we expect to deliver it in the mentioned timelines.
    Out of Stock: This item is sold out and is currently not in stock. In such cases please enter your e-mail ID to get notified when the product is back in stock.

  • Do I need to register to shop?

    No, it is not mandatory to register for shopping with us. However, it will be beneficial for you to register with A. O. Smith. It will allow us to communicate effectively with you regarding your transactions and order status. Two of our sections i.e. Shopping Cart and My Account are password protected. You can change/edit your profile or password from the "My Account" section.

    When you click on any of these links you will reach a sign-in page. A new user can register here or members can log in to their account directly. You can also just click on "Login/Register" on the top of the Home page to register online with us.

  • By registering, will I automatically receive marketing emails from you?

    Registering with us does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter just click on the “unsubscribe” link in the newsletter or unsubscribe by deselecting the checkbox present in the “Edit Profile” section.

  • Is it mandatory to provide a mobile phone number for account creation? What if I don't?

    Yes, it is mandatory to provide your mobile phone number. We strongly recommend you provide your mobile number so that we can update you on your order status etc.

  • Are there any benefits for providing my mobile number?

    Yes, you will be able to receive different kinds of mobile communications from A. O. Smith India. Also, it will help us in providing you various information regarding your order/case status.

  • What if I have forgotten my password or my password does not work?

    There is no need to worry. Here's what you need to do:

    1.    Click on “My Account” on the top right of the site page to access the login window.

    2.    Click on the “Forgot Your Password” link.

    3.    Enter your e-mail ID in the displayed field.

    4.    You will receive an automated email with the link.

    5.    You can reset your password instantly by clicking the link.

  • Is it safe to Login at A.O.Smith India through my Facebook ID or Google ID?

    Yes, it's absolutely safe to log in at A. O. Smith through your Facebook or Google ID. We will not store your passwords in any case. Read our Privacy Policy for more details.

  • Do I need to type my address each time I order?

    Your address once used will be saved in the “My Account - Profile link” section. You can go to your Address Book and modify your default Shipping (delivery) address.

    You can also add more addresses using the “Add A New Address” button. You can select any of the addresses instead of typing the shipping address while you are ordering.

  • What payment methods do you accept?

    You can use any one of the following payment methods:

    ·         Credit card (Visa/ Master/ Amex)

    ·         Debit card (All major bank debit cards)

    ·         Net Banking ( All major banks )

    ·         Credit card EMI ( 3 & 6 months instalments)

  • Is it safe to shop online using my Debit card or Credit Card?

    All credit cards, debit cards, and net banking transactions are processed over a secure encrypted connection. So, it is absolutely safe to shop online with us. All credit card and debit card payments on A. O. Smith India online shopping are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password or an OTP (One-Time-Password) service for online transactions, providing an additional layer of security through identity verification.

  • What does the different payment status mean?

    1.    Payment Received: This confirms that the payment for the order has been accepted.

    2.    Payment Not Received: This means that the payment for the order has not been received yet. This status is usually shown for a COD or Cheque payment mode.

    3.    Payment Declined: This means that the payment for the order could not be completed. You need to make the payment again in order to confirm the order.

    However, in case of COD (cash on delivery), the refund is processed via cheque/demand draft mode.

  • What should I do if my payment fails?

    In case of a payment failure, please retry ensuring correct entry of account details, billing address, and password (for net banking). Make sure your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can contact us with your order number for any clarification.

  • What is EMI?

    EMI stands for Equated Monthly Installments. A fixed amount of payment made by you at a specified date of each calendar month.

  • What are the EMI options available with A.O.Smith?

    The EMI payment option is available for SBI, ICICI, Axis Bank, IndusInd, HSBC, American Express, and Kotak Mahindra credit cards only. You can choose to pay in 3, 6 monthly installments. However, the minimum order amount required for an EMI purchase is rupees 3000.

  • I chose to pay with EMI but it charges with full amount?

    This can happen due to two reasons:

    1.    EMI conversion failed: Approval of EMI is at the sole discretion of Card Issuing Bank. Any query/dispute with regards to the payment using the EMI option should be directed towards Card Issuing Bank and A. O. Smith shopping shall not be liable for the same in any manner.

    2.    Card statement gets generated: By the time EMI conversion is done by the issuing bank, the card statement already gets generated. Due to which you may find that a full order amount is billed to you. This amount generally gets credited to you in a subsequent statement and the normal EMI amount is billed to you. However, it is recommended to contact your issuing bank and report the issue.

  • How do I make a payment using A.O.Smith credit card EMI option?

    When prompted to choose a 'Payment Option', select 'Credit Card (EMI)'. Choose the bank and plan (3 & 6 months) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the predetermined number of installments, as per your credit card billing cycles.

  • Do I need to pay any additional charges or processing fee to avail EMI option?

    A.O. Smith does not charge any additional processing fee from its customers. However, the Bank charges annual interest rates (sample calculations below) according to the reducing monthly balance method. In the monthly reducing cycle, the principal is reduced with every EMI, and the interest is calculated on the remaining balance.

    EMI Sample Calculations: The table below shows a sample of EMI plans for a Rs 10,000 purchase on A. O. Smith Shopping paid using the EMI payment plan.

    Tenure (months)  Loan amount Monthly installments Bank interest rate (annual) Total effective price paid Interest paid to Bank

    3

    Rs 10,000

    Rs 3,400.22

    12.00%

    Rs. 10,200.66

    Rs. 200.66

    6

    Rs 10,000

    Rs 1,725.48

    12.00%

    Rs. 10,352.90

    Rs. 352.90

    9

    Rs 10,000

    Rs 1,172.16

    13.00%

    Rs. 10,549.44

    Rs. 549.44

    12

    Rs 10,000

    Rs 893.17

    13.00%

    Rs. 10,718.07

    Rs. 718.07

  • Is the interest amount refundable if I cancel my order?

    In case of any kind of refund in an EMI transaction, interest already billed in a particular transaction will not be refundable

  • How do I check the current status of my orders?

    You can check the status of your order by visiting the "My Account" link. Please follow the steps mentioned as under:

    Step 1: Click on Track order link in the “My Account” section. It shall display the orders you have placed on our shopping channel with the current status.

    Step 2: Click on the Order Number to know the details of the order. This displays the order form with the order number and sub order numbers with respective details.

  • What does the different order status mean?

    1.    Order Placed: This is the first status of any successful order that you place on our store. As soon as you place an order with us, the order status changes to Order Placed.

    2.    Order Dispatched: This is the status of an order that has been dispatched to your address via one of our courier partners.

    3.    Order Cancelled: An Order may be canceled due to a variety of reasons. On customer request, we shall cancel the order. In rare cases, if the item purchased is out of stock then we shall automatically cancel the order as well.

    4.    Order Rejected: An order may be rejected in case we find any faulty transactions or fraudulent payments.

    5.    Order Delivered: This is the status of an order which has been successfully delivered to you via our courier partner.

    6.    Order Refunded: This is the status of an order for which the payment has been refunded. The refund is usually processed through the same mode through which the payment was made.

  • Order cancelled due to product Out of stock/Change in price?

    We make every attempt to deliver exactly what is featured on the site. However, sometimes the product tends to go out of stock or there is a change in the price of a product. In such cases, the order may be cancelled. Please note that orders which are not delivered within the estimated time period may also be cancelled as per A. O. Smith policy. If so, A.O. Smith shall process a complete refund of prepaid orders.

  • What are the shipping charges?

    A. O. Smith shopping charges a very nominal amount as shipping charges on certain orders. There may be no shipping charges on some orders depending upon the location and order amount.

  • What is the estimated delivery time?

    The estimated delivery time is displayed on the Order Summary page. On placing your order for a water purifier or water heater, you will receive an email containing a summary of the order and the estimated delivery time to your location. Sometimes, the delivery may take longer due to bad weather, flight delays, political disruptions, and other unforeseen circumstances.

  • What is the difference between shipping time and delivery time?

    Shipping refers to packing and dispatch of your order. Shipping time is the number of working days it will take to dispatch the product from our end. The delivery may take a few more days depending on the delivery address and the courier partner.

  • What does the different shipment status mean?

    1.    Order Shipped: The order is shipped through our third-party Courier Partners. Details of Order Shipment are sent to your registered email ID. You can also check the AWB number, and courier partner when you click on your respective order number on the “Track Order” page.

    2.    Order Delivered:  Once the order is shipped, our team keeps a check on its delivery as well. Once we get a confirmation from the respective courier partners’ website that an order has been delivered, our logistics team marks the order as delivered.

    3.    Order Returned: This state appears when an order has been sent for replacement/refund

  • I am not able to understand the detail of my shipment information?

    Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If you have any further doubts, please feel free to Contact Us.

    In transit: In transit: Your order is on its way to your town/city

    Out for delivery: Your order has reached your city and will probably be delivered by today/tomorrow.

  • Why can’t a product be shipped to my area

    We at A. O. Smith shopping are trying very hard to make sure that we deliver our products to every location. But unfortunately, there are instances when the product cannot be shipped to some locations. This could be a consequence of general regulations or serviceability issues with our courier partners.

  • Does A.O.Smith deliver internationally?

    As of now, we do not deliver our products outside India.

  • How do I cancel my order?

    You can raise an “Order Cancellation” request from the "My Account" - "Track Order" section. Against every order, there is a link to "Request Cancellation". Simply click on that link and raise your issue with us. Our team will analyze your request and respond accordingly.

    If the order is under process or it has already been shipped, then the cancellation request will not be accepted.

  • How long will it take to process my cancellation request?

    Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-4 business days to identify and authorize the cancellation. Order cancellation for items that are yet to be shipped will take another 48 hours time since the procurement & shipment needs to be kept on hold. In case the cancellation is requested post-delivery under "Return Policy", then the cancellation will only be processed/authorized after the return of the delivered item followed by inspection of the product at our central warehouse. For refund timelines please refer to our Refund Policy.

  • Which Reasons are considered valid for order cancellation?

    Please refer to our Return Policy for details.

  • What are the modes of refund available after cancellation?

    Please refer to our Refund policy for details.

  • Is there any provision for Changing Orders?

    Currently, there is no provision to change orders once the payment has been made.

  • How can a product be returned back to A.O.Smith India Water products

    To return a product purchased (full payment made through online payment gateway) on aosmithindia.com, just indicate the reason for your return in a short note and e-mail the same toonlinesales@aosmithindia.com

    We will refund the entire cost of the returned item to you, less applicable bank charges of x%, Services Tax x% on the bank charges, and ECESS of x% on Service Tax. Please note that we will provide a refund facility only for products bought from the A. O. Smith online store.

  • Within what time period do I have to return the product

    You can return any product bought from A. O. Smith India Water Products Private Ltd, before the product, is installed at your place. This must be done within 30 days from the date of the invoice.

  • How and when will I get my refund?

    We will initiate the refund process once you receive the package with the item in it. The refund will be made via the same payment option(s) originally used to pay for the order. Please note we will not be able to return the same by cheque or cash.

  • What do I do in case I was to cancel my order before the shipment reaches me?

    Please write to onlinesales@aosmithindia.com with transaction details along with the reason for cancellation. We will initiate the refund process once we receive your cancellation request. The refund will be made to the same payment option(s) originally used to pay for the order. Please note that applicable bank charges of, Services Tax x% on the bank charges and ECESS of x% on Service Tax would be deducted.

     

    CANCELLATIONS / RETURN

    Your order must be cancelled before the product is shipped. If the cancellation is made after your product has been shipped/ delivered, it will be cancelled by initiating a refund. You may call our customer care department to initiate a refund.

  • What is A. O. Smith X4 RO?

    The A. O. Smith X4+ RO water purifier is advanced 5 stages RO from AO Smith. It is a 100% RO water purifier for maximum purity.

  • What is 100% RO?

    In some ordinary RO+UV water purifiers, some amount of water is made to bypass the RO membrane. Due to this, harmful substances like TDS, heavy metals, chemicals, and pesticides also pass through. Whereas in A. O. Smith RO water purifier, 100% of the water is passed through the RO membrane which ensures maximum purification of water.

  • How many stages A. O. Smith X4 RO has? And which all stages?

    A. O. Smith X4 RO has 5 stages of purification. These are:

    1. Pre-filtration
    2. Sediment filtration
    3. Pre-carbon
    4. RO membrane
    5. Silver activated post-carbon.
  • What is the storage capacity of A. O. Smith X4 RO?

    The purified water tank storage capacity of A. O. Smith X4+ is 9 liters.

  • What is the purification flow Rate of A. O. Smith X4 RO?

    The purification flow rate of A. O. Smith X4+ RO water purifier is up to 15 liters per hour. The purification capacity also depends on input water quality parameters.

  • Does it have service or cartridge change alerts?

    Does it have service or cartridge change alerts?

  • What all alerts do A. O. Smith X4 has?

    The A. O. Smith X4+ water purifier comes with the following alerts:

    • Change the SC (Sediment and Pre carbon filter)
    • RO change (membrane and Silver activated post carbon)
    • “Power on” indication when the purifier is switched on
    • “Tank full” indication
    • “Auto flush” indication.

    There are other alerts and indications built in the system to indicate or alert the user if there is any problem in the system.

  • When does it indicate for change of cartridge?

    When the cartridge reaches 90% of its life, the indication light for the respective change glows in the product. Upon reaching 100% of its life, the purifier stops the process for pure water.

  • How does it inform for change of cartridge?

    First indication is at 90%, at this point the respective change indicator starts glowing. On 100% life consumption there is a constant light in the respective indicator with buzzer beep. The buzzer will beep every time the unit is switched on.  

  • What is the life of the RO membrane in A. O. Smith X4+ water purifier?

    The life of the RO membrane is 12000 liters of pure water. It may last for up to 2 years basis 15 liters per day consumption under the input water norms. (Input water norms TDS less than 2000, hardness less than 400).

  • What is advanced unique SSM technology? How is different from others? What is the advantage of the same?

    Advanced unique SSM stands for side stream membrane technology. Unlike the traditional membrane, this membrane has water inflow from 2 sides which results in better recovery of pure water and rejection of salts and other toxins and impurities. It results in better membrane life.

  • What is the average life of Pre-filter, Sediment filter, Pre carbon filters, and Silver activated post carbon water filters?
    • Pre sediment Filter needs to be replaced at 200 hours or approximately 2500 Liters of purified water. Depending on the feed water quality, the Pre-filter may need to be changed earlier than 200 Hrs.
    • Sediment filter and Pre carbon filters are designed to be replaced at 200 hours or approximately 2500 Liters of purified water.
    • Silver activated post carbon filter is designed to be replaced at 400 hours or 6000 liters of purified water.
  • What is Tank overflow protection?

    Tank overflow protection protects the water purifier tank from spilling in case of water level sensor failure. It is an extra layer of protection built in the purifier.

  • Can A. O. Smith X4 RO be mounted on the wall and can it be table top?

    Yes A. O. Smith X4 RO can be mounted on the wall or can be a table top as per your installation choice.

  • Can the A. O. Smith X4+ RO water purifier be mounted on the wall or on the tabletop?

    Yes. The A. O. Smith X4+ RO water purifier can be mounted on the wall or on a tabletop as per your installation choice.

  • What is A. O. Smith Power of 1 Service?

    A. O. Smith’s Power of 1 service is a unique solution to customer service requests. A. O. Smith is committed to responding to a customer’s problem within 1 hour of the call.
    A. O. Smith, via this pioneering service, is committed to responding to the customer’s problem within 1 hour of the call being registered on the toll-free number. The problem experienced by the customer is to be rectified within one working day. And the solution will be provided the first time itself. This service, a first of its kind in the market, is a testament to the time and effort we invest in ensuring positive and appealing customer experience.

  • How will A. O. Smith Power of 1 Service benefit me?

    At A. O. Smith, the customer is always our priority. Our Power of 1 Service has been designed in a way to address all your concerns swiftly and satisfactorily.
    A. O. Smith provides solutions via its factory-trained expert technicians to ensure resolution to a problem within one day and on the first call itself. Our technicians are well trained at the A. O. Smith factory and are equipped with the most advanced tools needed to fix the problem instantly. They not only identify the root cause of a problem within minutes but also provide the right solutions immediately.

  • How do I report a problem?

    All our solutions are designed while keeping the customer’s convenience and satisfaction in mind. You can reach us through the following options:

    1. Call us on our Toll-Free No.: 1800-103-2468. Call Centre Timings:
      Monday to Friday- 8 am to 8 pmSaturday & Sunday- 9 am to 6 pm
    2. Send us an SMS 24x7 on +91 99410 32468
    3. Write a mail to us 24x7 on aosmithcs@aosmithindia.com

    Regardless of your method of contact, our well-trained customer care executives will swiftly answer your call and transfer your request to the respective company service technician using state-of-the-art service systems. We value all our customers equally and take care of their convenience. Our customer care services are available in English & Hindi.
    Note: Restricted to service requests only.

  • For Service, can I contact the dealer from where I bought the product?

    A. O. Smith takes its service obligations seriously. All service calls are handled directly by the company. We will be at your prompt assistance.
    We believe that the best way to ensure a high quality of service and to maintain uniform standards is to have a centralized team directing operations across the country. Our systems contain relevant records of all our customers, along with details of products they have purchased from us. This helps us to understand your service requirements and reduce the downtime.
    It is recommended that you register your service request to our dedicated Customer Care Centre. Our Customer Care Centre is fully equipped to handle your request and will suggest future courses of action(s), if any.

  • Who will come to Service my product?

    The service team at A. O. Smith is made up of technicians and supervisors who are extensively trained at their work. We take pride in having a team of qualified and skilled service technicians.
    Our Service technicians will ensure attendance at the time given and agreed upon with relevant and immediate solutions.

  • Does A. O. Smith, always provide Service at home?

    Yes, all A. O. Smith products are serviced and attended at the place of installation within the defined serviceable area. Be it a product query or a service request, it will be serviced at home, or the place of installation. You can refer to our website or call our Customer Care Centre for more details on serviceable areas.
    A non-serviceable area is one in which A. O. Smith is unable to reach for servicing. In case the product is bought by a customer in a non-serviceable area, the customer will need to bring the product on his/her cost to a nearby serviceable area. A.O. Smith will treat the purchased product if it is within warranty as per the date of purchase & the warranty terms.

  • How long will it take to get my product working?

    A. O. Smith provides one of the best service response times across all product categories.
    Within an hour of you calling the Customer Care Centre, our Service technician will give you a call to fix an appointment for a service visit.
    You can be sure to get a visit from a qualified and trained Company Service technician on the same day of your call. You can also be assured of getting a solution for your service request on the same day. For more details, please refer to our website or contact our Customer Care Centre.

  • How does A. O. Smith deliver on Service response time?

    Our service network competency and A. O. Smith stores cover almost every corner of India. Advanced service systems are equipped to handle your product’s scheduled maintenance and service requests. Appointments are also logged in advance for proactive calling at our end which results in timely responses.

  • What is the Warranty on my A. O. Smith product?

    Our water purifiers come with a standard warranty of one year and water heaters come with a standard warranty of two years. There could be an extended warranty on some components or products. You can find these details in the product manual and in sales communications.

  • What if the Warranty on my product has expired?

    A. O. Smith stands by all its products. If the warranty on your product has expired, A. O. Smith will repair it and replace failed components, at a calculated cost. Your warranty period may be over, but A. O. Smith’s services are not. Details of various service contracts are mentioned further in this booklet. You can contact the Customer Care Centre or visit our website to know more and enroll in one.

  • What components are covered under the Warranty?

    Parts other than consumables and plastic components are covered under the warranty and they should not be subjected to misuse. Please read the product manual for complete warranty details.

  • What components are not covered under the Warranty?

    Consumables like filters, carbon filters, RO membranes, and plastic parts for water purifiers, and anode, outer plastic body of water heaters are not part of the standard warranty unless and until specifically mentioned in communication or offered at the time of purchase by A. O. Smith. Please read the product user manual for more warranty details.

  • Which are the consumables that need replacement from time to time?

    A. O. Smith RO water purifiers need certain consumables to be replaced periodically to ensure optimum delivery of pure water. Parts like Pre-filter, Sediment Filter, Pre Carbon Filter, RO Membrane, Silver Activated Post Carbon, SCMT, and MIN-TECH require periodic change depending upon usage and water quality. In water heaters, anode requires periodic replacement depending upon usage and water quality. For more details please refer to the product user manual.

  • What is A. O. Smith Service Contract?

    After the completion of the standard warranty period, your product will be protected against certain mechanical and technical problems. Periodical product health check visits will be provided for your product by authorized service personnel. This contract ensures continuous product performance through regular product health check visits which ensure protection for longer periods. Please read further to know more about service contracts or contact us.

  • How do I buy the Service Contract?

    As your product nears the end of its warranty, An A. O. Smith service executive will call you to inform you about a Product Health Care Plan tailor-made for you. You can feel free to call the Customer Care Centre for the product health care plans and a representative will visit you to help choose a plan to fit your requirements. All charges are payable by Credit/Debit Card/Cash/Cheque/DD in favor of the company in advance. You will receive the invoice for the exact amount you have paid for consumables from the company or from an A. O. Smith authorized representative.

  • How do I pay for the consumables?

    Consumable charges are payable by Credit/Debit Card/Cash/ Cheque/DD in favor of the company. You will receive the invoice for the exact amount you have paid for consumables from the company or from an A. O. Smith authorized representative.

  • How do I register my water heater?

    A. O. Smith has a dedicated Customer Care Centre, with a toll-free number [1800-103-2468]. You can call on this number from Monday to Friday between 9 am & 8 pm, and on Saturday and Sunday between 9 am & 6 pm. Please provide the following details on the call:

    •Date of purchase

    •Model number

    •Serial number

    •Installation address

    •Contact number

    For your utmost convenience, the A. O. Smith Customer Care Centre is staffed with people who can communicate in various languages.

  • Why do I have to register my water heater?

    A. O. Smith markets its products through a network of authorized dealers to make their water purifiers and water geysers more accessible. To render this service effectively, A. O. Smith needs to have all available details of the purchase so that you benefit from the full warranty period i.e., from the date of purchase and not from the date of manufacture. The changeable color panels available on the purchase of specific models are provided only after registration of the product within 60 days of purchase.

  • What capacity water heater is required based on the usage pattern?

    Utility
    Model

    Kitchen
    1, 3 & 6 Liters

     
     

    Bucket Bath
    6, 10, 15, & 25 Liters

     
     

    Normal Shower
    15 & 25 Liters

     
     

    Body Shower
    35 & 50 Liters

     
     

    Rain Shower Panel
    50 & 70Liters

     
     

    Bathtub
    100 Liters

  • Where can the water heater be installed?

    Your water heater can be installed in your home, or at the place of installation requested by you. Whether you buy water heater for your home or for commercial use, our expert technicians will install it for you.

  • Will it be installed in a warm or a cold climate?

    Given that in colder climates the ambient temperatures are lower, the heating element will take longer to heat water to the desired temperature. In such colder climates, it helps to have a larger capacity water heater to ensure a steady supply of hot water.

  • What is the suggested family size for using a certain capacity of water heater

    In large-sized families, several members tend to use the bathroom in a short span. It helps to have a larger water heater capacity, to ensure a steady supply of hot water for everyone.
    We have given you a rough idea above of the capacities required for average use. Do remember that capacities vary according to family size, water usage patterns and weather conditions. In colder climates, for instance, hot water consumption is higher.

  • How to choose between a vertical and a horizontal orientation

    Besides choosing the capacity of the water heater, you will also need to choose between horizontal and vertical models.

    1. Smaller water heaters [6 to 25 litres] are usually vertical models, many of these usher in a new elegance.
    2. Large water heaters [35 litres and above] are available in both vertical and horizontal models. These are generally cylindrical in shape with few embellishments and can be installed in lofts as well.

    Depending on the space available in the installation area, you can choose between horizontal and vertical models. A. O. Smith has a range of really attractive vertical and horizontal models, in capacities from 1 to 100 litres.

  • How effective is the inner container[tank] of A.O.Smith water heaters?

    The inner container tanks of A. O. Smith Water Heaters are constructed using a heavy gauge mild steel and Blue Diamond® technology. A. O. Smith offers 5 to 7 years warranty on the inner container tank.

  • How does the Quality of Water Affects the Inner Container [Tank]

    The quality of water has a major effect on your water heater. Hard water contains high levels of mineral salts like calcium and magnesium. The minerals present in the hard water can cause scaling. Scaling leaves behind a white, chalky kind of salt deposit in the inner container and on the heating element.
    The problem is particularly acute in areas where the water is very hard [large dissolved salt content]. Over a period of time, this residue keeps building up and starts interfering with the efficiency of the water heater.
    To avoid major functionality issues of geyser, it is recommended to run some water for the removal of the residue.

  • How good is the heating element of A.O.Smith Water Heaters?

    The elements in A. O. Smith Water Heaters are glass coated, which is the most effective in the industry for prevention of scaling. This also extends the life of the water heater.

    A. O. Smith has a range of water heaters in different capacities with dual heating elements. This helps heat water faster and in case one of the units fails, then the other acts as a backup ensuring that the water is heated. It is recommended in all areas that have hard water.

    A. O. Smith offers a 2-year warranty that can be extended to 4 years if registered within the first 2 months of purchase. Once again, this is the longest warranty offers in the industry.

  • How does the quality of insulation affect the water heater?

    A. O. Smith water heaters use high density, high quality extruded PUF. This provides a superior insulation blanket which retains the heat generated by the heating element in the water stored in the inner container tank. It saves more energy making your water heater energy efficient.
    A. O. Smith Water Heaters also have a safety valve that helps to relieve and discharge water in case the water pressure or temperature overshoots the pre-set limits. The safety valve opens up and discharges water through the drainage.

  • What are the safety features in A.O.Smith Water Heaters?

    A. O. Smith provides protection against very high temperatures and pressure.
     
    While accidents with water heaters are rare, most of the accidents that happen are largely caused by absence or failure of safety features.
    A. O. Smith Water Heaters have a thermal cutout which rapidly cuts off the live and zero line simultaneously, effectively cutting off the electricity supply in case the water temperature exceeds the highest pre-set temperature and ensuring safety.
    A. O. Smith geysers also have a safety valve that helps to relieve and discharge water in case the water pressure or temperature overshoots the pre-set limits. The safety valve opens and discharges water through the drainage.

  • Does the water heater come with a remote control and digital display?

    Remote Controls and Settings for your Water Heater:
    Few select water heaters have remote controls. Remote controls can be used to pre-set temperatures and the time at which the water heater starts and stops. A. O. Smith has a range of instant water heaters with corded and wireless remote controls and user-friendly settings. The remote control that enables the water heater to be installed in the loft with easy access to all controls through the remote panel.

    The digital display can be used to set temperature, real time clock, quick heating and power options. It also shows the actual temperature of water inside the water heater as well as the electricity consumed in units.

    A. O. Smith Water Heaters have built in LCD displays and user-friendly controls. Users can select the set temperature within the range of 25°C to 75°C and an input mode of 1kW, 2 kW or 3kW. The pre-set settings will not change in case of a power cut or the power plug being pulled out accidentally.

  • Will the water heater blend in with the décor and colours of your bathroom?

    A.O. Smith ColourMatch System®

    A. O. Smith Water Heaters are very well designed products with the outer cover manufactured to give it high gloss, sheen and finish. Most water heaters in India don’t have any colour panel options. Only A. O. Smith offers you the A. O. Smith ColourMatch System®.
    This system allows you to match the colour of your water heater to the colour of your bathroom. A. O. Smith Water Heaters are available in white or ivory outer jackets with decorative front panels of the same colour. These can easily be changed to any of the eight different colour options.

  • How good is the after sales service and warranty?

    A. O. Smith has a dedicated Service Centre to help you with all after sales service requests and warranty related enquiries. Feel free to contact us about any product query and find the nearest A. O. Smith store to buy water heater for your home. You can call the service centre on the toll free number given below.

    Toll Free Number: 1800-103-2468

    A. O. Smith service centre working hours:
         Monday to Friday: 9 am to 8 pm
         Saturday - Sunday: 9 am to 6 pm.

  • What is A. O. Smith X7 RO?

    The A. O. Smith X7+ water purifier has advanced 8 stage RO purification. It is 100% RO with double purification by SCMT (silver charged membrane technology) and required essential minerals are added back to the water.

  • What is 100% RO with mineraliser?

    In some of the ordinary RO+UV water purifier some amount of water is made to bypass the RO membrane. Due to this harmful substance like TDS, heavy metals, chemicals and pesticides also passes through. Whereas in A. O. Smith RO water purifier 100% of the water is passed through the RO membrane which ensures maximum purity of water and required minerals are added back to pure water.

  • How many stages A. O. Smith X7 RO has? Which all stages?

    A. O. Smith X7 RO has 7 stages of purification which are pre-filtration, sediment filtration, pre carbon, RO membrane, mineraliser, silver activated carbon and SCMT (Silver charged Membrane Technology).

  • How is A. O. Smith X7 different from A. O. Smith X4?

    A. O. Smith X4 is 5 stage 100% RO where as A. O. Smith X7 is a 7 stage RO with double purity and added minerals. 

  • What is SCMT?

    SCMT is an additional stage of purification to prevent any potential secondary microbial contamination post RO purification. Double protection ensures purified and healthy water.

  • What is RO+SCMT

    It is double purification process to ensure maximum purification of water. In this process 100% of the water is passed through the RO membrane and double purified by SCMT.  

  • Does the X7+ water purifier retain minerals?

    Yes. The X7+ water purifier has an additional mineral cartridge which adds required minerals back to the water.

  • What is min-tech?

    Min-tech is mineraliser technology to add back required essential minerals back to water.  

  • Does it have service or cartridge change alerts?

    Yes. The A. O. Smith Z8 has twin advance alert technology for change of filters.

  • What is the purification flow Rate of A. O. Smith X7 RO?

    The purification flow rate of X7+ is up to 15 liters per hour. The purification capacity also depends on water quality.

  • Does the X4+ RO water purifier have a pre-filter? Is it free?

    Yes, the A. O. Smith X4+ RO water purifier comes with a pre-filter which is part of the product.

  • What all alerts do A. O. Smith X7 has?

    The A. O. Smith X7+ comes with the following alerts:

    1. SCPA (Sediment and Pre carbon Filter)
    2. RO Membrane and / or Mineralizer
    3. Silver Activated Post Carbon
    4. SCMT (Silver Charged Membrane Technology).
    5. “Power on” indication when the purifier is switched on
    6. “Tank full” indication
    7. “Auto flush” indication

    There are other alerts and indications built in the system to indicate or alert the user if the system goes through any issues.

  • When does it inform for change of cartridge?

    When the cartridge reaches 90% of its life, the indication glows in the product of the respective change. And upon reaching 100% of life the purifier stops the process for pure water.   

  • How does it inform for change of cartridge?

    First indication is at 90%, at this point the respective change indicator starts glowing. On 100% life consumption there is a constant light in the respective indicator with buzzer beep. The buzzer will beep every time the unit is switched on.  

  • What is the life of RO membrane in A. O. Smith X7?

    The life of the RO membrane is 12000 liters of pure water. It may last for up to 2 years basis 15 liters per day consumption under the input water norms. (Input water norms TDS less than 2000, hardness less than 400).

  • What are the digital displays in A. O. Smith X7?

    Digital display in A. O. Smith X7+ indicates the following:

    1) Tank full

    2) Flushing of RO membrane

    3) Change of SCPA (Sediment and activated carbon filters)

    4) Change of RO membrane and or post-carbon, mineral filter, and SCMT.

  • Can A. O. Smith X7 RO be mounted on the wall and can it be table top?

    Yes. The A. O. Smith X7+ RO water purifier can be mounted on the wall or on a tabletop as per your installation choice.

  • What are the changeable color panels? What are the color options provided? What is the process to change the color panel?

    The A. O. Smith X4+ RO water purifier for your home has unique changeable panels to match the color decor of your kitchen as per your choice. The standard product comes in electric blue. The 3 more color options are:

    1. Splendour Lilac
    2. Yale blue
    3. Passion red

    You can request to change the color panel after the purchase of the RO purifier. The customer has to register the product on the call center and ask for a color panel of choice within 60 days of purchase and it will be delivered to the customer free of cost.

  • What is A. O. Smith Z8 RO water purifier?

    A. O. Smith Z8 RO water purifier is advanced 8 stages RO purification from A. O. Smith. It is 100% RO with no bypass of water for maximum purity with double purification by SCMT (silver charged membrane technology) and required essential minerals are added back to the water. It has options to draw warm and hot water.

  • Does the Z8 water purifier have provision of hot water? What is the temperature for hot water on A. O. Smith water purifier?

    Yes, you can draw hot water from A. O. Smith Z8 RO water purifier. It has 2 temperature choices. With the first press the water will heat up to 45 degrees and upon pressing for 3 seconds the water will heat up to 80 degrees.

  • Is hot water readily available in A. O. Smith water purifiers?

    Please refer to the product display to see the temperature of water in the heating tank.

    1. If you want water at 45 degrees centigrade, please press the hot water button and wait for about 2 minutes.
    2. If you want water at 80 degrees centigrade, press and hold the hot water button for 3 seconds. It will take about 5 minutes for the water to reach 80 degrees centigrade.

    Heating time is dependent on the temperature of the ambient water.

  • What is the night assist technology?

    A. O. Smith is India’s first RO water purifier with ‘night assist’ technology. This night assist technology provides light at the point of water dispensing. It is designed for the ease of having a glass of water in the middle of the night. It also keeps your kitchen beautifully illuminated.

  • What is child lock protection?

    A. O. Smith is India’s first RO and UV water purifier with a child lock feature inbuilt to meet the international standards of safety for you and your loved ones. It is designed to ensure protection from hot water spillage when you don’t intend to take water from the purifier.

  • Does the water purifier give cold water?

    No, it gives water at normal temperature and provides 2 hot water temperature choices.

  • What is 100% RO with mineraliser

    Yes. The A. O. Smith X7+ and A. O. Smith Z8 water purifiers have an additional mineral cartridge which adds required minerals back to the water.

  • How many stages A. O. Smith X7 RO has? Which all stages?

    A. O. Smith X7+ RO has 7 stages of purification. These are:

    1. Pre-filtration
    2. Sediment filtration
    3. Pre carbon
    4. RO membrane
    5. Mineraliser
    6. Silver activated carbon
    7. SCMT (Silver Charged Membrane Technology).
  • How is it different from A. O. Smith X4 and A. O. Smith X7?

    A. O. Smith X4 is 5 stage 100% RO whereas A. O. Smith X7 is a 7 stage RO with double purity and added minerals. It has additional hot water option and night assist technology.

  • What is SCMT?

    SCMT (Silver Charged Membrane Technology) is an additional stage of purification to prevent any potential secondary microbial contamination post RO purification. Double protection ensures purified and healthy water.

  • What is RO+SCMT

    RO+SCMT is a double purification process to ensure maximum purification of water. In this process, 100% of the water is passed through the RO membrane and double purified by SCMT.

  • Does A. O. Smith water purifier retain minerals?

    Yes. The A. O. Smith X7+ and A. O. Smith Z8 water purifiers have an additional mineral cartridge which adds required minerals back to the water.

  • What is min-tech?

    Min-tech is a mineralizer technology to add the required essential minerals back in the water.

  • What is the storage capacity of A. O. Smith X7 RO?

    It has a total capacity of about 10 liters, within which the hot water tank capacity is 800 ml.

  • Does it have service or cartridge change alerts?

    Yes. The A. O. Smith Z8 has twin advance alert technology for change of filters.

  • Does the X4+ RO water purifier have a pre-filter? Is it free?

    Yes, the A. O. Smith X4+ RO water purifier comes with a pre-filter which is part of the product.

  • What alerts does A. O. Smith X7+ have?

    The A. O. Smith X7+ comes with the following alerts:

    1. SCPA (Sediment and Pre carbon Filter)
    2. RO Membrane and / or Mineralizer
    3. Silver Activated Post Carbon
    4. SCMT (Silver Charged Membrane Technology).
    5. “Power on” indication when the purifier is switched on
    6. “Tank full” indication
    7. “Auto flush” indication

    There are other alerts and indications built in the system to indicate or alert the user if the system goes through any issues.

  • When does it inform for change of cartridge?

    When the cartridge reaches 90% of its life, the indication glows in the product of the respective change. And upon reaching 100% of life the purifier stops the process for pure water.   

  • How does it inform for change of cartridge?

    The first indication is at 90% of the cartridge life. At this point, the respective change indicator starts glowing. On 100% life consumption of the water purifier, there is a constant light in the respective indicator with buzzer beep. The buzzer will beep every time the unit is switched on.

  • What is the life of RO membrane in A. O. Smith X7 hot?

    Life of RO membrane is 12000 litres of pure water. It generally would last for up to 2 years basis 15 litres per day consumption under the input water norms (input water norms TDS less than 2000, hardness less than 400 ).

  • What are the digital displays in A. O. Smith Z8?

    Digital display in A. O. Smith Z8 indicates the following:

    1) Tank full

    2) Flushing of RO membrane

    3) Change of SCPA (Sediment and activated carbon filters)

    4) Change of RO membrane and or post-carbon, mineral filter, and SCMT.

    5) The temperature of hot water

  • Can A. O. Smith X7 RO be mounted on the wall and can it be table top?

    Yes. The A. O. Smith X7+ RO water purifier can be mounted on the wall or on a tabletop as per your installation choice.

  • Does the A. O. Smith Z8 water purifier come with color options?

    No. The A. O. Smith Z8 water purifier comes in one standard color.

  • Are all 3 RO purifiers?

    Yes. All 3 of these are 100% RO water purifiers without bypass.

  • What is the maximum TDS input and maximum hardness input in water?

    The maximum TDS input is up to 2000 ppm. The maximum hardness input is up to 500 ppm.

  • What is 2 years warranty? What are the conditions for 2 years warranty?

    For 2 years warranty, input water should have TDS < 2000, and hardness < 400.

  • What is 1 year warranty? What are the conditions for 1 year warranty?

    In case your water has a hardness less than 400 and TDS up to 2000 then a year warranty is applicable.

     TDS Hardness pH Warranty for RO Membrane:
     Less than 2000 ppm Less than 400 ppm 7.5- 2 Years
     Less than 2000 ppm Less than 500 ppm 7.5- 1 Year

  • What is the water purifier price of A. O. Smith X4+, A. O. Smith X7+, and A. O. Smith Z8?

    The water purifier price in India of A. O. Smith X4+ is INR 17,750/-
    The water purifier price in India of A. O. Smith X7+ is INR 18,525/-
    The water purifier price in India of A. O. Smith Z8 is INR 25,555/-

  • Who does the water purifier installation and servicing?

    An authorized A. O. Smith service representative will install and service the product.

  • How long it takes to install the product?

    The complete installation process of your water purifier would take about 1.5 hours to 2 hours.

  • Where are these products available? Where can I find dealer mapping with pin code?

    To be provided later

  • Can I see the product before buying?

    Yes, you can ask for a free product demo or visit an A. O. Smith store or authorized dealership to see the products before buying. Contact us for more information.

  • What is power of 1 service?

    Power of One is a unique solution to the customer’s service request. A. O. Smith ensures to respond to your request within 1 hour from the time of call registration, and provide a solution on the same day. A. O. Smith is committed to provide a solution given in the first attempt itself.

  • What is the period of this offer ?

    Offer begins from April 12th 2019 and ends on May 31st 2019.

  • How to know what gift I’m eligible for?

    Scratch the coupon post purchasing an A.O. Smith Water Purifier to know what gift you’re eligible for (Offer Not applicable in Tamil Nadu)

  • What is the offer in TamilNadu ?

    Buy any purifier of A.O. Smith and get a 10 Gm Silver Coin along with the gift of your choice. You can log on to www.aosmithoffer.com to choose the gift of your choice from the attractive gift options provided.

  • How do I claim my gift ?

    You have to visit www.aosmithoffer.com and fill in your details along with:

    1. An Upload of your Invoice copy
    2. An Upload of Scratch Card copy
    3. Case ID (that you would receive from A.O. Smith Customer Care when you book for installation)
  • When will the gift be dispatched ?

    Your gift will be dispatched only after the installation of the water purifier is completed by the authorized A.O. Smith technician.

  • When will I receive my gift ?

    The gift will be dispatched in 5-10 working days from the date of installation of your water purifier.

  • Can I receive cash instead of the gift ?

    No. This offer is meant to add prosperity with the purchase of A.O. Smith Water Purifier and hence the gifts are either in silver or gold. These cannot be converted to cash redemption.

  • How can I follow up on the status of gifts ?

    You can call the number provided in the scratch card to check the status of your gift.

  • Till which date can I claim the gift ?

    The gifts can be claimed till 30th of June 2019. No claims will be entertained post this date.

  • What is the life of the RO membrane in A. O. Smith X7+?

    The life of the RO membrane is 12000 liters of pure water. It may last for up to 2 years basis 15 liters per day consumption under the input water norms. (Input water norms TDS levels less than 2000, hardness less than 400).

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