FAQ's

  • What is A. O. Smith X4 RO?

    The A. O. Smith X4+ RO water purifier is advanced 5 stages RO from AO Smith. It is a 100% RO water purifier for maximum purity.

  • What is 100% RO?

    In some ordinary RO+UV water purifiers, some amount of water is made to bypass the RO membrane. Due to this, harmful substances like TDS, heavy metals, chemicals, and pesticides also pass through. Whereas in A. O. Smith RO water purifier, 100% of the water is passed through the RO membrane which ensures maximum purification of water.

  • How many stages A. O. Smith X4 RO has? And which all stages?

    A. O. Smith X4 RO has 5 stages of purification. These are:

    1. Pre-filtration
    2. Sediment filtration
    3. Pre-carbon
    4. RO membrane
    5. Silver activated post-carbon.
  • What is the storage capacity of A. O. Smith X4 RO?

    The purified water tank storage capacity of A. O. Smith X4+ is 9 liters.

  • What is the purification flow Rate of A. O. Smith X4 RO?

    The purification flow rate of A. O. Smith X4+ RO water purifier is up to 15 liters per hour. The purification capacity also depends on input water quality parameters.

  • Does it have service or cartridge change alerts?

    Does it have service or cartridge change alerts?

  • What all alerts do A. O. Smith X4 has?

    The A. O. Smith X4+ water purifier comes with the following alerts:

    • Change the SC (Sediment and Pre carbon filter)
    • RO change (membrane and Silver activated post carbon)
    • “Power on” indication when the purifier is switched on
    • “Tank full” indication
    • “Auto flush” indication.

    There are other alerts and indications built in the system to indicate or alert the user if there is any problem in the system.

  • When does it indicate for change of cartridge?

    When the cartridge reaches 90% of its life, the indication light for the respective change glows in the product. Upon reaching 100% of its life, the purifier stops the process for pure water.

  • How does it inform for change of cartridge?

    First indication is at 90%, at this point the respective change indicator starts glowing. On 100% life consumption there is a constant light in the respective indicator with buzzer beep. The buzzer will beep every time the unit is switched on.  

  • What is the life of the RO membrane in A. O. Smith X4+ water purifier?

    The life of the RO membrane is 12000 liters of pure water. It may last for up to 2 years basis 15 liters per day consumption under the input water norms. (Input water norms TDS less than 2000, hardness less than 400).

  • What is advanced unique SSM technology? How is different from others? What is the advantage of the same?

    Advanced unique SSM stands for side stream membrane technology. Unlike the traditional membrane, this membrane has water inflow from 2 sides which results in better recovery of pure water and rejection of salts and other toxins and impurities. It results in better membrane life.

  • What is the average life of Pre-filter, Sediment filter, Pre carbon filters, and Silver activated post carbon water filters?
    • Pre sediment Filter needs to be replaced at 200 hours or approximately 2500 Liters of purified water. Depending on the feed water quality, the Pre-filter may need to be changed earlier than 200 Hrs.
    • Sediment filter and Pre carbon filters are designed to be replaced at 200 hours or approximately 2500 Liters of purified water.
    • Silver activated post carbon filter is designed to be replaced at 400 hours or 6000 liters of purified water.
  • What is Tank overflow protection?

    Tank overflow protection protects the water purifier tank from spilling in case of water level sensor failure. It is an extra layer of protection built in the purifier.

  • Can A. O. Smith X4 RO be mounted on the wall and can it be table top?

    Yes A. O. Smith X4 RO can be mounted on the wall or can be a table top as per your installation choice.

  • Can the A. O. Smith X4+ RO water purifier be mounted on the wall or on the tabletop?

    Yes. The A. O. Smith X4+ RO water purifier can be mounted on the wall or on a tabletop as per your installation choice.

  • What is A. O. Smith X7 RO?

    The A. O. Smith X7+ water purifier has advanced 8 stage RO purification. It is 100% RO with double purification by SCMT (silver charged membrane technology) and required essential minerals are added back to the water.

  • What is 100% RO with mineraliser?

    In some of the ordinary RO+UV water purifier some amount of water is made to bypass the RO membrane. Due to this harmful substance like TDS, heavy metals, chemicals and pesticides also passes through. Whereas in A. O. Smith RO water purifier 100% of the water is passed through the RO membrane which ensures maximum purity of water and required minerals are added back to pure water.

  • How many stages A. O. Smith X7 RO has? Which all stages?

    A. O. Smith X7 RO has 7 stages of purification which are pre-filtration, sediment filtration, pre carbon, RO membrane, mineraliser, silver activated carbon and SCMT (Silver charged Membrane Technology).

  • How is A. O. Smith X7 different from A. O. Smith X4?

    A. O. Smith X4 is 5 stage 100% RO where as A. O. Smith X7 is a 7 stage RO with double purity and added minerals. 

  • What is SCMT?

    SCMT is an additional stage of purification to prevent any potential secondary microbial contamination post RO purification. Double protection ensures purified and healthy water.

  • What is RO+SCMT

    It is double purification process to ensure maximum purification of water. In this process 100% of the water is passed through the RO membrane and double purified by SCMT.  

  • Does the X7+ water purifier retain minerals?

    Yes. The X7+ water purifier has an additional mineral cartridge which adds required minerals back to the water.

  • What is min-tech?

    Min-tech is mineraliser technology to add back required essential minerals back to water.  

  • Does it have service or cartridge change alerts?

    Yes. The A. O. Smith Z8 has twin advance alert technology for change of filters.

  • What is the purification flow Rate of A. O. Smith X7 RO?

    The purification flow rate of X7+ is up to 15 liters per hour. The purification capacity also depends on water quality.

  • Does the X4+ RO water purifier have a pre-filter? Is it free?

    Yes, the A. O. Smith X4+ RO water purifier comes with a pre-filter which is part of the product.

  • What all alerts do A. O. Smith X7 has?

    The A. O. Smith X7+ comes with the following alerts:

    1. SCPA (Sediment and Pre carbon Filter)
    2. RO Membrane and / or Mineralizer
    3. Silver Activated Post Carbon
    4. SCMT (Silver Charged Membrane Technology).
    5. “Power on” indication when the purifier is switched on
    6. “Tank full” indication
    7. “Auto flush” indication

    There are other alerts and indications built in the system to indicate or alert the user if the system goes through any issues.

  • When does it inform for change of cartridge?

    When the cartridge reaches 90% of its life, the indication glows in the product of the respective change. And upon reaching 100% of life the purifier stops the process for pure water.   

  • How does it inform for change of cartridge?

    First indication is at 90%, at this point the respective change indicator starts glowing. On 100% life consumption there is a constant light in the respective indicator with buzzer beep. The buzzer will beep every time the unit is switched on.  

  • What is the life of RO membrane in A. O. Smith X7?

    The life of the RO membrane is 12000 liters of pure water. It may last for up to 2 years basis 15 liters per day consumption under the input water norms. (Input water norms TDS less than 2000, hardness less than 400).

  • What are the digital displays in A. O. Smith X7?

    Digital display in A. O. Smith X7+ indicates the following:

    1) Tank full

    2) Flushing of RO membrane

    3) Change of SCPA (Sediment and activated carbon filters)

    4) Change of RO membrane and or post-carbon, mineral filter, and SCMT.

  • Can A. O. Smith X7 RO be mounted on the wall and can it be table top?

    Yes. The A. O. Smith X7+ RO water purifier can be mounted on the wall or on a tabletop as per your installation choice.

  • What are the changeable color panels? What are the color options provided? What is the process to change the color panel?

    The A. O. Smith X4+ RO water purifier for your home has unique changeable panels to match the color decor of your kitchen as per your choice. The standard product comes in electric blue. The 3 more color options are:

    1. Splendour Lilac
    2. Yale blue
    3. Passion red

    You can request to change the color panel after the purchase of the RO purifier. The customer has to register the product on the call center and ask for a color panel of choice within 60 days of purchase and it will be delivered to the customer free of cost.

  • What is A. O. Smith Z8 RO water purifier?

    A. O. Smith Z8 RO water purifier is advanced 8 stages RO purification from A. O. Smith. It is 100% RO with no bypass of water for maximum purity with double purification by SCMT (silver charged membrane technology) and required essential minerals are added back to the water. It has options to draw warm and hot water.

  • Does the Z8 water purifier have provision of hot water? What is the temperature for hot water on A. O. Smith water purifier?

    Yes, you can draw hot water from A. O. Smith Z8 RO water purifier. It has 2 temperature choices. With the first press the water will heat up to 45 degrees and upon pressing for 3 seconds the water will heat up to 80 degrees.

  • Is hot water readily available in A. O. Smith water purifiers?

    Please refer to the product display to see the temperature of water in the heating tank.

    1. If you want water at 45 degrees centigrade, please press the hot water button and wait for about 2 minutes.
    2. If you want water at 80 degrees centigrade, press and hold the hot water button for 3 seconds. It will take about 5 minutes for the water to reach 80 degrees centigrade.

    Heating time is dependent on the temperature of the ambient water.

  • What is the night assist technology?

    A. O. Smith is India’s first RO water purifier with ‘night assist’ technology. This night assist technology provides light at the point of water dispensing. It is designed for the ease of having a glass of water in the middle of the night. It also keeps your kitchen beautifully illuminated.

  • What is child lock protection?

    A. O. Smith is India’s first RO and UV water purifier with a child lock feature inbuilt to meet the international standards of safety for you and your loved ones. It is designed to ensure protection from hot water spillage when you don’t intend to take water from the purifier.

  • Does the water purifier give cold water?

    No, it gives water at normal temperature and provides 2 hot water temperature choices.

  • What is 100% RO with mineraliser

    Yes. The A. O. Smith X7+ and A. O. Smith Z8 water purifiers have an additional mineral cartridge which adds required minerals back to the water.

  • How many stages A. O. Smith X7 RO has? Which all stages?

    A. O. Smith X7+ RO has 7 stages of purification. These are:

    1. Pre-filtration
    2. Sediment filtration
    3. Pre carbon
    4. RO membrane
    5. Mineraliser
    6. Silver activated carbon
    7. SCMT (Silver Charged Membrane Technology).
  • How is it different from A. O. Smith X4 and A. O. Smith X7?

    A. O. Smith X4 is 5 stage 100% RO whereas A. O. Smith X7 is a 7 stage RO with double purity and added minerals. It has additional hot water option and night assist technology.

  • What is SCMT?

    SCMT (Silver Charged Membrane Technology) is an additional stage of purification to prevent any potential secondary microbial contamination post RO purification. Double protection ensures purified and healthy water.

  • What is RO+SCMT

    RO+SCMT is a double purification process to ensure maximum purification of water. In this process, 100% of the water is passed through the RO membrane and double purified by SCMT.

  • Does A. O. Smith water purifier retain minerals?

    Yes. The A. O. Smith X7+ and A. O. Smith Z8 water purifiers have an additional mineral cartridge which adds required minerals back to the water.

  • What is min-tech?

    Min-tech is a mineralizer technology to add the required essential minerals back in the water.

  • What is the storage capacity of A. O. Smith X7 RO?

    It has a total capacity of about 10 liters, within which the hot water tank capacity is 800 ml.

  • Does it have service or cartridge change alerts?

    Yes. The A. O. Smith Z8 has twin advance alert technology for change of filters.

  • Does the X4+ RO water purifier have a pre-filter? Is it free?

    Yes, the A. O. Smith X4+ RO water purifier comes with a pre-filter which is part of the product.

  • What alerts does A. O. Smith X7+ have?

    The A. O. Smith X7+ comes with the following alerts:

    1. SCPA (Sediment and Pre carbon Filter)
    2. RO Membrane and / or Mineralizer
    3. Silver Activated Post Carbon
    4. SCMT (Silver Charged Membrane Technology).
    5. “Power on” indication when the purifier is switched on
    6. “Tank full” indication
    7. “Auto flush” indication

    There are other alerts and indications built in the system to indicate or alert the user if the system goes through any issues.

  • When does it inform for change of cartridge?

    When the cartridge reaches 90% of its life, the indication glows in the product of the respective change. And upon reaching 100% of life the purifier stops the process for pure water.   

  • How does it inform for change of cartridge?

    The first indication is at 90% of the cartridge life. At this point, the respective change indicator starts glowing. On 100% life consumption of the water purifier, there is a constant light in the respective indicator with buzzer beep. The buzzer will beep every time the unit is switched on.

  • What is the life of RO membrane in A. O. Smith X7 hot?

    Life of RO membrane is 12000 litres of pure water. It generally would last for up to 2 years basis 15 litres per day consumption under the input water norms (input water norms TDS less than 2000, hardness less than 400 ).

  • What are the digital displays in A. O. Smith Z8?

    Digital display in A. O. Smith Z8 indicates the following:

    1) Tank full

    2) Flushing of RO membrane

    3) Change of SCPA (Sediment and activated carbon filters)

    4) Change of RO membrane and or post-carbon, mineral filter, and SCMT.

    5) The temperature of hot water

  • Can A. O. Smith X7 RO be mounted on the wall and can it be table top?

    Yes. The A. O. Smith X7+ RO water purifier can be mounted on the wall or on a tabletop as per your installation choice.

  • Does the A. O. Smith Z8 water purifier come with color options?

    No. The A. O. Smith Z8 water purifier comes in one standard color.

  • Are all 3 RO purifiers?

    Yes. All 3 of these are 100% RO water purifiers without bypass.

  • What is the maximum TDS input and maximum hardness input in water?

    The maximum TDS input is up to 2000 ppm. The maximum hardness input is up to 500 ppm.

  • What is 2 years warranty? What are the conditions for 2 years warranty?

    For 2 years warranty, input water should have TDS < 2000, and hardness < 400.

  • What is 1 year warranty? What are the conditions for 1 year warranty?

    In case your water has a hardness less than 400 and TDS up to 2000 then a year warranty is applicable.

     TDS Hardness pH Warranty for RO Membrane:
     Less than 2000 ppm Less than 400 ppm 7.5- 2 Years
     Less than 2000 ppm Less than 500 ppm 7.5- 1 Year

  • What is the water purifier price of A. O. Smith X4+, A. O. Smith X7+, and A. O. Smith Z8?

    The water purifier price in India of A. O. Smith X4+ is INR 17,750/-
    The water purifier price in India of A. O. Smith X7+ is INR 18,525/-
    The water purifier price in India of A. O. Smith Z8 is INR 25,555/-

  • Who does the water purifier installation and servicing?

    An authorized A. O. Smith service representative will install and service the product.

  • How long it takes to install the product?

    The complete installation process of your water purifier would take about 1.5 hours to 2 hours.

  • Where are these products available? Where can I find dealer mapping with pin code?

    To be provided later

  • Can I see the product before buying?

    Yes, you can ask for a free product demo or visit an A. O. Smith store or authorized dealership to see the products before buying. Contact us for more information.

  • What is power of 1 service?

    Power of One is a unique solution to the customer’s service request. A. O. Smith ensures to respond to your request within 1 hour from the time of call registration, and provide a solution on the same day. A. O. Smith is committed to provide a solution given in the first attempt itself.

  • What is the period of this offer ?

    Offer begins from April 12th 2019 and ends on May 31st 2019.

  • How to know what gift I’m eligible for?

    Scratch the coupon post purchasing an A.O. Smith Water Purifier to know what gift you’re eligible for (Offer Not applicable in Tamil Nadu)

  • What is the offer in TamilNadu ?

    Buy any purifier of A.O. Smith and get a 10 Gm Silver Coin along with the gift of your choice. You can log on to www.aosmithoffer.com to choose the gift of your choice from the attractive gift options provided.

  • How do I claim my gift ?

    You have to visit www.aosmithoffer.com and fill in your details along with:

    1. An Upload of your Invoice copy
    2. An Upload of Scratch Card copy
    3. Case ID (that you would receive from A.O. Smith Customer Care when you book for installation)
  • When will I receive my gift ?

    The gift will be dispatched in 5-10 working days from the date of installation of your water purifier.

  • Can I receive cash instead of the gift ?

    No. This offer is meant to add prosperity with the purchase of A.O. Smith Water Purifier and hence the gifts are either in silver or gold. These cannot be converted to cash redemption.

  • How can I follow up on the status of gifts ?

    You can call the number provided in the scratch card to check the status of your gift.

  • Till which date can I claim the gift ?

    The gifts can be claimed till 30th of June 2019. No claims will be entertained post this date.

  • What is the life of the RO membrane in A. O. Smith X7+?

    The life of the RO membrane is 12000 liters of pure water. It may last for up to 2 years basis 15 liters per day consumption under the input water norms. (Input water norms TDS levels less than 2000, hardness less than 400).

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