FAQ's

  • What is A. O. Smith X4 RO?

    A. O. Smith X4 is advanced 5 stages RO from AO Smith. It is 100% RO water purifier for maximum purity.

  • What is 100% RO?

    In some of the ordinary RO+UV water purifiers some amount of water is made to bypass the RO membrane. Due to this harmful substance like TDS, heavy metals, chemicals and pesticides also passes through. Whereas in A. O. Smith RO water purifier 100% of the water is passed through the RO membrane which ensures maximum purification of water.   

  • How many stages A. O. Smith X4 RO has? And which all stages?

    A. O. Smith X4 RO has 5 stages of purification, which are pre-filtration, sediment filtration, pre-carbon, RO membrane and silver activated post carbon.

  • What is the storage capacity of A. O. Smith X4 RO?

    Purified water tank storage capacity of X4 is 9 litres.

  • What is the purification flow Rate of A. O. Smith X4 RO?

    Up to 15 litres per hour, Purification capacity also depends on input water quality parameters.

  • Does it have service or cartridge change alerts?

    Yes, X4 has twin advance alert technology for change of filters.  

  • What all alerts do A. O. Smith X4 has?

    A. O. Smith X4 has alerts to change the SC (Sediment and Pre carbon filter) and RO change (membrane and Silver activated post carbon). Other than these two alerts it has power on indication when purifier is switched on, Tank full indication and Auto flush indication. There are other alerts and indications built in the system to indicate or alert the user if there is any problem in the system.

  • When does it indicate for change of cartridge?

    When the cartridge reaches 90% of its life, the indication glows in the product of the respective change. And upon reaching 100% of life the purifier stops the process for pure water.   

  • How does it inform for change of cartridge?

    First indication is at 90%, at this point the respective change indicator starts glowing. On 100% life consumption there is a constant light in the respective indicator with buzzer beep. The buzzer will beep every time the unit is switched on.  

  • What is the life of RO membrane in A. O. Smith X4?

    Life of RO membrane is 12000 litres of pure water. It may last for up to 2 years basis 15 litres per day consumption under the input water norms (input water norms TDS less than 2000, hardness less than 400 ). 

  • What is advanced unique SSM technology? How is different from others? What is the advantage of the same?

    Advanced unique SSM stands for side stream membrane technology. Unlike traditional membrane this membrane has water inflow from 2 sides which results in better recovery of pure water and rejection of salts. It results in better membrane life.

  • What is the average life of Pre-filter, Sediment filter, Pre carbon filters and Silver activated post carbon filter?

    Pre sediment Filter would need to be replaced at 200 Hrs or approximately 2500 Liters of purified water. Depending on the feed water quality, the Pre filter may need to be changed earlier than 200 Hrs.

    Sediment filter and Pre carbon filters are designed to be replaced at 200 Hrs or approximately 2500 Liters of purified water.

    Silver activated post carbon filter is designed to be replaced at 400 hrs or 6000 liters of purified water.

  • What is Tank overflow protection?

    Tank over flow protection, protects the water purifier tank from spilling in case of water level sensor failure. It is an extra protection built in the purifier. 

  • Can A. O. Smith X4 RO be mounted on the wall and can it be table top?

    Yes A. O. Smith X4 RO can be mounted on the wall or can be a table top as per your installation choice.

  • What are the changeable colour panels? And what colour options provided? What is the process to change the colour panel?

    X4 RO has unique changeable panel to match the colour decor of your kitchen and choice. Standard product comes in electric blue and 3 more options are Splendour Lilac, Yale blue and Passion red. To change the colour panel, after the purchase of RO customer has to register the product on call centre and ask for colour panel of choice within 60 days of purchase and it will be delivered to customer free of cost.

  • What is A. O. Smith X7 RO?

    A. O. Smith X7 is advanced 7 stages RO from AO Smith. It is 100% RO with double purification by SCMT (silver charged membrane technology) and required essential minerals are added back to water.  

  • What is 100% RO with mineraliser?

    In some of the ordinary RO+UV water purifier some amount of water is made to bypass the RO membrane. Due to this harmful substance like TDS, heavy metals, chemicals and pesticides also passes through. Whereas in A. O. Smith RO water purifier 100% of the water is passed through the RO membrane which ensures maximum purity of water and required minerals are added back to pure water.

  • How many stages A. O. Smith X7 RO has? Which all stages?

    A. O. Smith X7 RO has 7 stages of purification which are pre-filtration, sediment filtration, pre carbon, RO membrane, mineraliser, silver activated carbon and SCMT (Silver charged Membrane Technology).

  • How is A. O. Smith X7 different from A. O. Smith X4?

    A. O. Smith X4 is 5 stage 100% RO where as A. O. Smith X7 is a 7 stage RO with double purity and added minerals. 

  • What is SCMT?

    SCMT is an additional stage of purification to prevent any potential secondary microbial contamination post RO purification. Double protection ensures purified and healthy water.

  • What is RO+SCMT

    It is double purification process to ensure maximum purification of water. In this process 100% of the water is passed through the RO membrane and double purified by SCMT.  

  • Does it retain minerals?

    Yes X7 has an additional mineral cartridge which adds required minerals back to water.

  • What is min-tech?

    Min-tech is mineraliser technology to add back required essential minerals back to water.  

  • What is the storage capacity of A. O. Smith X7 RO?

    9 litres 

  • What is the purification flow Rate of A. O. Smith X7 RO?

    Up to 15 litres per hours Purification capacity also depends on water quality

  • Does it have pre-filter? Is it free?

    Yes A. O. Smith X4 RO water purifier comes with a pre-filter which is part of the product 

  • What all alerts do A. O. Smith X7 has?

    A. O. Smith X7 has alerts to change the SCPA (Sediment and Pre carbon filter) and RO membrane and/ or mineraliser, silver activated post carbon along with SCMT (silver charged membrane technology). Other than these two alerts it has power on indication when purifier is switched on, Tank full indication and Auto flush indication. There are other alerts and indications built in the system to indicate or alert the user if there is any problem in the system.

  • When does it inform for change of cartridge?

    When the cartridge reaches 90% of its life, the indication glows in the product of the respective change. And upon reaching 100% of life the purifier stops the process for pure water.   

  • How does it inform for change of cartridge?

    First indication is at 90%, at this point the respective change indicator starts glowing. On 100% life consumption there is a constant light in the respective indicator with buzzer beep. The buzzer will beep every time the unit is switched on.  

  • What is the life of RO membrane in A. O. Smith X7?

    Life of RO membrane is 12000 litres of pure water. It may last for up to 2 years basis 15 litres per day consumption under the input water norms (input water norms TDS less than 2000, hardness less than 400 ).

  • What are the digital displays in A. O. Smith X7?

    Digital display in A. O. Smith X7 indicates following

    1) Tank full

    2) Flushing of RO membrane

    3) Change of SCPA (Sediment and activated carbon filters)

    4) Change of RO membrane and or post carbon, mineral filter and SCMT.

  • Can A. O. Smith X7 RO be mounted on the wall and can it be table top?

    Yes A. O. Smith X7 can be mounted on the wall or can be placed on the counter.

  • What are the changeable colour panels? And what are the colours? What is the process to change the colour panel?

    A. O. Smith X7 RO and A. O. Smith X4 has unique changeable panel to match the colour decor of your kitchen and choice. Standard product comes in Passion red and 3 more options are Splendour Lilac, Yale blue and electric blue. To change the colour panel, after the purchase of RO customer has to register the product on call centre and ask for colour panel of choice within 60 days of purchase and it will be delivered to customer. 

  • What is A. O. Smith Z6 RO?

    A. O. Smith Z6 RO is advanced 7 stages RO from AO Smith. It is 100% RO with no bypass of water for maximum purity with double purification by SCMT (silver charged membrane technology) and required essential minerals are added back to water. It has options to draw warm and hot water.

  • Does it have provision of hot water?

    Yes you can take hot water from A. O. Smith Z6 RO water purifier. 

  • What temperature for hot water?

    It has 2 temperature choices. With the first press the water will heat up to 45 degrees and upon pressing for 3 seconds the water will heat up to 80 degrees.  

  • Is hot water readily available?

    Please refer the product display to see the temperature of water in hot tank. If you want water at 45 degrees centigrade please press the hot water button and wait for about 2 minutes. If you want water at 80 degrees centigrade, press and hold the hot water button for 3 seconds. It will take about 5 minutes for water to reach 80 degrees centigrade. Heating time is dependent on temperature of ambient water.

  • What is night assist?

    India’s first RO water purifier, with night assists technology with light at the point of water dispensing. It is designed for the ease of taking a glass of water in the middle of night. It also keeps your kitchen beautifully illuminated.

  • What is child lock protection?

    India’s first RO with child lock feature inbuilt to meet the international standards of safety for you and your loved ones. It is designed to ensure protection from hot water spillage when you don’t intend to take

  • Does it give cold water?

    No it gives water at normal temperature and at 2 hot water temperature choices.

  • What is 100% RO with mineraliser

    In some of the ordinary RO some amount of water is made to bypass the RO membrane. Due to this the heavy metals, unwanted salts and pesticides also passes through. Whereas in A. O. Smith RO water purifier 100% of the water is passed through the RO membrane which ensures maximum purity of water and required minerals are added back to pure water.

  • How many stages A. O. Smith X7 RO has? Which all stages?

    A. O. Smith X7 RO has 7 stages of purification which are pre-filtration, sediment filtration, pre carbon, RO membrane, mineraliser, Silver activated post carbon and SCMT (Silver charged Membrane Technology).

  • How is it different from A. O. Smith X4 and A. O. Smith X7?

    A. O. Smith X4 is 5 stage 100% RO whereas A. O. Smith X7 is a 7 stage RO with double purity and added minerals. It has additional hot water option and night assist technology.

  • What is SCMT?

    SCMT is an additional stage of purification to prevent any potential secondary microbial contamination post RO purification. Double protection ensures purified and healthy water.

  • What is RO+SCMT

    It is double purification process to ensure pure water always. In this process 100% of the water is passed through the RO membrane and double purified by SCMT.  

  • Does it retain minerals?

    Yes  A. O. Smith X7 and  A. O. Smith Z6 has an additional mineral cartridge which adds required minerals back to water.

  • What is min-tech?

    Min-tech is mineraliser technology to add back required essential minerals back to water.  

  • What is the storage capacity of A. O. Smith X7 RO?

    It has total capacity of about 10 litres, in which hot water tank capacity is 800 ml. 

  • Does it have service or cartridge change alerts?

    Yes A. O. Smith Z6 has twin advance alert technology for change of filters.

  • Does A. O. Smith water purifiers comes with pre-filter? Is it free?

    Yes A. O. Smith X4 range of  RO water purifier comes with a pre-filter which is part of the product 

  • What all alerts do A. O. Smith X7 has?

    A. O. Smith X7 has alerts to change the SCPA (Sediment and activated carbon filter) and RO membrane and/ or mineraliser, silver activated post carbon along with SCMT (silver charged membrane technology). Other than these two alerts it has power on indication when purifier is switched on, Tank full indication and Auto flush indication. There are other alerts and indications built in the system to indicate or alert the user if there is any problem in the system.

     

  • When does it inform for change of cartridge?

    When the cartridge reaches 90% of its life, the indication glows in the product of the respective change. And upon reaching 100% of life the purifier stops the process for pure water.   

  • How does it inform for change of cartridge?

    First indication is at 90%, at this point the respective change indicator starts glowing. On 100% life consumption there is a constant light in the respective indicator with buzzer beep. The buzzer will beep every time the unit is switched on. 

  • What is the life of RO membrane in A. O. Smith X7 hot?

    Life of RO membrane is 12000 litres of pure water. It generally would last for up to 2 years basis 15 litres per day consumption under the input water norms (input water norms TDS less than 2000, hardness less than 400 ).

  • What are the digital displays in A. O. Smith Z6?

    Digital display in A. O. Smith Z6 indicates following

    1) Tank full

    2) Flushing of RO membrane

    3) Change of SCPA (Sediment and activated carbon filters)

    4) Change of RO membrane and or post carbon, mineral filter and SCMT.

    5) Temperature of hot water

  • Can A. O. Smith X7 RO be mounted on the wall and can it be table top?

    Yes A. O. Smith X7 can be mounted on the wall or can be placed on the counter.

  • Does A. O. Smith Z6 comes with colour options?

    No A. O. Smith Z6 comes in one standard colour. 

  • All 3 are RO purifiers?

    Yes all 3 are 100% RO water purifiers without bypass. 

  • What is the maximum TDS input?

    Upto 2000 ppm

  • What is the maximum hardness input in water?

    Upto 500 ppm

  • What is 2 years warranty? What are the conditions for 2 years warranty?

    For 2 years warranty input water should have TDS <2000, hardness <400.

  • What is 1 year warranty? Conditions for 1 year warranty?

    In case your water has hardness less than 400 and TDS upto 2000 then one year warranty is applicable. 

     TDS Hardness pH Warranty for
     RO Membrane
     Less than 2000 ppm Less than 400 ppm 7.5 2 Years
     Less than 2000 ppm Less than 500 ppm 7.5 1 Year

  • What is the price of A. O. Smith X4, A. O. Smith X7 and A. O. Smith Z6?

    MRP of A. O. Smith X4 – 16750/-, A. O. Smith X7 - 20250/- and A. O. Smith Z6 – 24500/- 

  • Who does the installation?

    AO Smith authorized service representative will install the product. 

  • How long it takes to install the product?

    The complete installation process would take about 1.5 hrs to 2 hours.

  • Who does the service?

    AO Smith authorized service personnel will service the product. 

  • Where is this product available? Dealer mapping with pin code?

    To be provided later

  • Can I see before buying?

    Yes you can ask for a product demo or visit the AO Smith authorized dealers to see the products before buying.

  • What is power of 1 service?

    Unique solution to customer’s service request where AO Smith will respond your request within 1 hour from the time of call registration, provide solution on same day & is committed to have solution given in first attempt itself.