Disclaimer

Disclaimer

Cashback Offer: Up To Rs.5000/- cashback on a minimum transaction value of more than 8,000/- on Water Purifiers, cashback amount will vary depending on the model and price.
Cashback Offer Period: 1st Oct’24-3rd Nov’24

The offer and the offer period are at the discretion of A.O. Smith and may be subject to change from time to time.

  • The cashback offer is applicable on select credit cards and debit cards of select banks only for the specified tenure and the tenure may be subject to change.
  • No cost EMI is applicable on 3, 6 (On Select Models) EMI transactions only.
  • The cashback amount may differ from one product to another. Cashback amount of upto Rs. 5000/- on P8, P7 & P6; Rs. 2500/- on P5, P4 Pro, P4, P3 Pro, P3, Intelli-UV Pro, Intelli-UV+Hot, Z1, Z8 & Z9; Rs. 1500/- on Z2Pro, Z2+, X9, X9 Black, X8, X6+, X5+& X7+; Rs. 1000/- on Intelli-UV+, Intelli-UV, Invi-U1, X3+, X3 & X2.
  • Offer valid only on Credit Card/ Debit Card swiped under Brand EMI option on Pine labs POS terminals only.
  • Only one product per card is allowed and one transaction per month.
  • No two offers can be clubbed together.
  • Under EMI payment mode, the customer must select his issuing bank and the respective No Cost EMI/ EMI with Interest –full or lower interest rates, will be displayed.
  • Customer should check the Details tab before selecting the EMI plan to complete his purchase.
  • Some banks may charge additional processing fees for EMI conversion, please check with your issuing bank for the charges.
  • Customer need not select the offer on the payment page.
  • The offer will be auto displayed in the EMI mode of payment and customers can avail the same.

Banks participating are: ICICI Bank (Credit card/Full Swipe), HDFC Bank (Credit Card/Debit Card), IDFC First(Credit Card), Bank of Baroda Financial(Credit Card),AU Small finance Bank(Credit Card), Federal Bank(Credit Card), DBS(Credit Card), Yes Bank (Credit Card), IndusInd Bank(Debit Card)


Ganesh Chaturthi Cashback Offer:

Cashback Offer: Up To Rs.3000/- cashback on a minimum transaction value of more than 10,000/- on Water Purifiers, cashback amount may vary depending on the model and price.
Cashback Offer Period: 31st Aug’24-15h Sep’24

The offer and the offer period are at the discretion of A.O. Smith and may be subject to change from time to time.

  • The cashback offer is applicable on select credit cards and debit cards of select banks only for the specified tenure and the tenure may be subject to change.
  • No cost EMI is applicable on 3, 6 (On Select Models) EMI transactions only.
  • Cashback for HDFC is valid on HDFC DC and CC EMI transactions only, for 6 months EMI tenure.
  • The cashback amount may differ from one product to another. Cashback amount of upto Rs. 3000/- on P8, P7 & P6; Rs. 2000/- on P5, P4 Pro, P4, P3 Pro, P3, Intelli-UV Pro, Z1, X8, Z8 & Z9; Rs. 1500/- on Z2Pro, Z2+, X9, X6+, X5+& X7+; Rs. 1000/- on Intelli-UV+, Intelli-UV, Invi-U1, X3+, X3 & X2.
  • Offer valid only on Credit Card/ Debit Card swiped under Brand EMI option on Pine labs POS terminals only.
  • Only one product per card is allowed and one transaction per month.
  • No two offers can be clubbed together.
  • Under EMI payment mode, the customer must select his issuing bank and the respective No Cost EMI/ EMI with Interest –full or lower interest rates, will be displayed.
  • Customer should check the Details tab before selecting the EMI plan to complete his/her purchase.
  • Some banks may charge additional processing fees for EMI conversion, please check with your issuing bank for the charges.
  • Customer need not select the offer on the payment page.
  • The offer will be auto displayed in the EMI mode of payment and customers can avail the same.

Banks participating are: ICICI Bank (Credit Card/Full Swipe), HDFC Bank (Debit Card/Credit Card), IDFC (Credit Card), DBS(Credit Card),One Card(Credit Card),IndusInd Bank(Debit Card),Federal Bank(Credit Card),Bank of Baroda(Credit Card),AU Small finance Bank(Credit Card)


  1. Labor charges of rs.250 will be charged for fixing color panels within municipal limit’s, beyond city limits labor charge + actual travelling conveyance will be charged.
  2. Customer can avail free color panel and free installation only once during warranty period. (warranty of product starts from purchase date of invoice and warranty period vary from model to model )
  3. For site inspection, visit charge of rs.150 is applicable (service available only to selected pincodes or city ). (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).
  4. Color Panels – Water Heaters
  5. Color Panel is free, if the product is registered within 60 days from Date of Purchase. Applicable on selected models and only if purchased from an authorized dealer, brand website, modern retail outlet, distributor channel or authorized e commerce platforms.(For more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468 , You can also write to us at aosmithcs@aosmithindia.com) .
  6. Color panel can be also obtained on chargeable basis ,based on availability and models at the rate of Rs.250/- per unit and Rs.75/- would be charged extra beyond available cities or pincode.
  7. *Color panel options are subject to availability of models, colors and sizes. (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

Cashback Offer: Up To Rs.3000/- cashback on a minimum transaction value of more than 10,000/- on Water Purifiers, cashback amount may vary depending on the model and price.
Cashback Offer Period: 2nd Aug’24-25th Aug’24

The offer and the offer period are at the discretion of A.O. Smith and may be subject to change from time to time.

  • The cashback offer is applicable on select credit cards and debit cards of select banks only for the specified tenure and the tenure may be subject to change.
  • No cost EMI is applicable on 3, 6 (On Select Models) EMI transactions only.
  • Cashback for HDFC is valid on HDFC DC and CC EMI transactions only, for 6 months EMI tenure, from 9th August-18th August, 2024. The offer period of the cashback is subject to change at the discretion of A. O. Smith.
  • The cashback amount may differ from one product to another. Cashback amount of upto Rs. 3000/- on P8, P7 & P6; Rs. 2000/- on P5, P4 Pro, P4, P3 Pro, P3, Intelli-UV Pro, Z1, X8, Z8 & Z9; Rs. 1500/- on Z2Pro, Z2+, X9, X6+, X5+& X7+; Rs. 1000/- on Intelli-UV+, Intelli-UV, Invi-U1, X3+, X3 & X2.
  • Offer valid only on Credit Card/ Debit Card swiped under Brand EMI option on Pine labs POS terminals only.
  • Only one product per card is allowed and one transaction per month.
  • No two offers can be clubbed together.
  • Under EMI payment mode, the customer must select his issuing bank and the respective No Cost EMI/ EMI with Interest –full or lower interest rates, will be displayed.
  • Customer should check the Details tab before selecting the EMI plan to complete his/her purchase.
  • Some banks may charge additional processing fees for EMI conversion, please check with your issuing bank for the charges.
  • Customer need not select the offer on the payment page.
  • The offer will be auto displayed in the EMI mode of payment and customers can avail the same.

Banks participating are: ICICI Bank (Credit Card/Full Swipe), IDFC (Credit Card), DBS(Credit Card),One Card(Credit Card),IndusInd Bank(Debit Card),Federal Bank(Credit Card),Bank of Baroda(Credit Card),AU Small finance Bank(Credit Card)


A.O Smith Cashback Offer on Pine Labs POS Terminals

Validity:
Cashback Offer Period: 6th April’24-15th April’24
Under EMI payment mode, the customer must select his issuing bank and the respective No Cost EMI/ EMI with Interest –full or lower interest rates, will be displayed.
Customer should check the Details tab before selecting the EMI plan to complete his/her purchase.
Some banks may charge additional processing fees for EMI conversion, please check with your issuing bank for the charges.
No cost EMI is applicable on 3, 6, 9 (On Select Models) EMI transactions only.
Up To 10% Additional Instant /Deferred Cashbackmaximum up to Rs. 2500 on a minimum transaction value of more than 10,000/- on Water Purifiers, cashback amount may vary depending on the model and price.
The cashback offer is applicable on select credit cards and debit cards from 6th April-15th April.
Banks participating are: HDFC (Credit Card/Debit Card/Full Swipe), IDFC (Credit Card), Yes Bank(Credit Card),DBS(Credit Card),One Card(Credit Card),IndusInd Bank(Debit Card),Federal Bank(Credit Card),Bank of Baroda(Credit Card),AU Small finance Bank(Credit Card)

The offer is applicable for selected models only. Offer may differ from one product to another.
Only one product per card is allowed and one transaction per month.
Offer valid only on Credit Card/ Debit Card swiped under Brand EMI option on Pine labs POS terminals only.
Customer need not select the offer on the payment page.
The offer will be auto displayed in the EMI mode of payment and customers can avail the same.
No two offers can be clubbed together.

REPUBLIC DAY CASHBACK OFFER (25th JANUARY-31st JANUARY 2024)

Offer valid on Bajaj Finance EMIs

Geography: Pan India

Validity: 25th-31st January 2024

Cashback payable after successful loan completion

ProPlanet P6 & P7: Rs 2000 cashback on 12/0 & 8/0 scheme.

ProPlanet P4 / P4 Pro ,Proplanet P3/P3 Pro, Z2+, X6+ & X9 : Rs 1500 cashback on 8/0 scheme

Z2 Pro: Rs 1500 cashback on 8/0 scheme & 12/0 scheme.

Intelli UV Pro/ Z1 : Rs 1000 cashback on 8/0 scheme

Intelli UV+ & Intelli UV : Rs 500 cashback on 8/0 scheme

A. O. Smith shall have no liability in determining the eligibility of the consumer to process the EMI Payment option/ Cashback offer, all terms and conditions for eligibility shall be as per policies of the financing partner

A.O. Smith reserves the right to change, modify or end the facilitation of an EMI payment option/ Cashback offer and change these Terms and Conditions at any time, without notice

Complete protection*-

Complete protection subject to 3 aspects as below for Hot water RO water purifiers( Models- ProPlanet P6 & P7)

– Instant Purified Hot water

– Baby Safe* water with 8 stage purification

– Double protection with 100% RO+ SCMT

Complete protection subject to 3 aspects as below for Hot UV water purifier (Model- Intelli UV Pro)

– Instant Purified Hot water

– 6 Stage Purification with UV+UF(Ultra Fine) +SCMT

– Double protection with India’s first Dual Pass UV Chamber.

*Baby Safe – Subject to the input water, condition of the filters, proper maintenance of the unit and/or external contamination. Tested for the highest drinking water standards in India.


For any queries/grievances under the Information Technology Act, 2000, please send us an email to Grievance Officer.
Ms. Brinda Basappa at contact@aosmith.com

In the event you require a copy of the Bio-Medical Waste Annual Return of A. O. Smith India, please write to contact@aosmith.com with your request.

A.O. Smith Festive Carnival 2023

Scratch and Win. Offer not valid in Tamil Nadu and Pondicherry. For TN & Pondicherry, it’s an assured gift offer of 20 grams silver coin on valid purchase & installation of A. O. Smith Water purifier.

Offer Period- 14th October, 2023 till 19th November, 2023

Installation of the unit needs to be done from 14th October, 2023 till on or before 31st January 2024.

TERMS & CONDITIONS – e-Scratch Card

1. A.O. Smith India Water Products Pvt. Ltd. (“Company”) offers Scratch & Win An Assured Gift (“Gift”) to its end-Customers after buying of A. O. Smith Water Purifier from stores selling A. O. Smith purifiers during offer period from 14th October ‘2023 to 19th  November ‘2023 or till stock lasts anywhere in India (except Tamil Nadu & Puducherry). Under this Offer the eligible customer (“end-customer”) shall be entitled to avail the winning “Gift” upon fulfilment of the terms and conditions contained herein. This offer is not valid for channel partners (Stores, Store Managers, Outlet, Sales Manager and employees of the Company).

2. This Offer is valid for residents of India aged 18 & above.

3. Company has the sole right to withdraw or extend the Offer period at any time, without prior notice.

4. Customers will be eligible to redeem the Gift only after uploading all the required documents and receiving of the same by Countrywide Network Pvt. Ltd.

5. Proof of uploading the required documents is not a proof of receipt. Customer will get the SMS within three working days for the confirmation of receipt of documents, otherwise call at our Helpline No. 80100-99999 from 10:30 am to 05:30 pm during working days (Monday to Friday except National/Bank Holidays) to check the Gift status.

6. In order to redeem the Gift, eligible customer has to upload the following documents at http://www.aosmithfestivecarnival.com/  

Scanned Image/Photo of Product Invoice, against which you got this offer.

Note: Please make sure all content should be clearly visible in the scanned image/ photo.

7. Customer needs to submit valid Installation Case ID generated by A.O. Smith India Water Products Pvt. Ltd., validation of the same will be done by the company, and only in the case of confirmed closed installation case, customer would be entitled to the assured gift. 

8. All gifts will be subject to Indian laws, including tax regulation as and when applicable. TDS, if applicable on any gift item, will have to be borne by the winners and payable on request before dispatching the gift. 

9. Last date to submit your request to redeem the Gift is 31st January’2024.

10. The Assured Gift cannot be substituted/ exchanged or encashed with any Product/Services other than entitled for. All sizes of the gifts are standard and request for specific sizes/colour/design/style shall not be entertained. 

11. Only one eScratch Card Link per customer/mobile no. can be redeemed against the purchase of any product. Please allow us 4-6 weeks’ time to dispatch the Gift from the date of document submission. Force Majeure is applicable.

12. Any suggestions/complaints related to this Offer, discussed on telephone will not be considered. All suggestions/complaints must be given in writing to
support@redeemyourgift.com

13. Company reserves the right to contact you via any mechanisms, not limited to call/ sms/ email/ automated call, related to this Offer including receiving of the gift requests, dispatching of the Gift etc.

14. Any person taking advantage of this Offer does so on complete acceptance of the terms & conditions. Requests that do not comply with the terms & conditions will be disqualified. Illegible/incomplete/invalid/wrongly filled/manipulated request forms will be rejected. Required Documents uploaded by the Channel Partners to redeem the Gift on behalf of the Customers may be rejected.

15. Disputes, if any, will be settled under the jurisdiction of Delhi Court to the exclusion of all other courts in India.

Gifts covered under this Offer are to Win One Assured Gift: 20 Grams Silver Coin, 1 Gram Gold Coin and 8 Grams Gold Coin

HOW TO KNOW YOUR GIFT?

1. Please click on SMS Link sent to you on your registered Mobile No.

2. Verify your Mobile Number by OTP

3. Scratch the hidden portion completely by finger on touch screen mobile phone.

4. Gift will be displayed on your mobile.

5. Redeem Your Gift as per the terms on or before 31st  January ’2024.

HOW TO REDEEM YOUR GIFT?

● Please visit http://www.aosmithfestivecarnival.com/ on or before 31st January ’2024 to upload the required document/s for Gift Redemption, as mentioned in the terms & conditions.

● Kindly register yourself with the same mobile no. and complete contact details.

● Please enter Installation Case Id received after booking the installation at your place.

● Please click on “Redeem Your Gift” and upload scanned Image/Photo of Product Invoice.

● After uploading the required document/s, you will get an acknowledgment number. Please note down that acknowledgment number or take a screenshot for future reference/correspondence with us.

● Activation of the offer may take up to 48 hours, thereafter you can redeem the gift.

● Please read all the terms & conditions mentioned herein.


INDEPENDENCE DAY CASHBACK OFFER (10th AUGUST-20th AUGUST 2023)

Offer valid on Bajaj Finance EMIs

Geography: Pan India

Validity: 10th-20th August 2023

Cashback payable after successful loan completion

ProPlanet P6 & P7: Rs 2000 cashback on 12/0 & 8/0 scheme

ProPlanet P4 & P3 : Rs 1500 cashback on 8/0 scheme

Z2 Pro / Z2+/ Intelli UV Pro/ Z1 / X6+: Rs 1000 cashback on 8/0 scheme

Intelli UV+ & Intelli UV : Rs 500 cashback on 8/0 scheme

A. O. Smith shall have no liability in determining the eligibility of the consumer to process the EMI Payment option/ Cashback offer, all terms and conditions for eligibility shall be as per policies of the financing partner

A.O. Smith reserves the right to change, modify or end the facilitation of an EMI payment option/ Cashback offer and change these Terms and Conditions at any time, without notice

Complete protection*-

Complete protection subject to 3 aspects as below for Hot water RO water purifiers( Models- ProPlanet P6 & P7)

– Instant Purified Hot water

– Baby Safe* water with 8 stage purification

– Double protection with 100% RO+ SCMT

Complete protection subject to 3 aspects as below for Hot UV water purifier (Model- Intelli UV Pro)

– Instant Purified Hot water

– 6 Stage Purification with UV+UF(Ultra Fine) +SCMT

– Double protection with India’s first Dual Pass UV Chamber.

*Baby Safe – Subject to the input water, condition of the filters, proper maintenance of the unit and/or external contamination. Tested for the highest drinking water standards in India.


A. O. Smith Hydration League 2023
Duration: 22nd May 2023 to 28th May 2023

The following Terms & Conditions (hereinafter referred to as “T&C”) shall govern the Contest:

  1. Participation in the Contest shall imply that the Participant has duly read and agrees to adhere to and be bound by the “Terms and Conditions” stated herein.
  1. This Contest is subject to validation, including without limitation, verification of eligibility through checks as deemed appropriate by A. O. Smith India Water Products Pvt. Ltd (A.O. Smith India) and complete compliance with these Terms. The contest will be void in the states where such contests are banned or stated to be illegal or in any manner prohibited by law. In such case, A. O. Smith India shall not be liable to provide any free cash-back, gift(s) or compensation to the Participant on any account. 
  1. Winners will be announced in the first week of June 2023 or such other date as decided by A.O. Smith, in its sole discretion.
  1. The winners of the contest will be decided based on the points they score for their participation in the different social media engagement activities that’ll be held over the period of the Hydration League. A. O. Smith India’s selection of winners will be final and binding on all Participants and shall not be subject to any review or appeal at any circumstances. No review or enquiry into the selection process of the winners shall be entertained.
  1. The contest will be hosted on Facebook and Instagram. Before participating, individuals (herein referred to as “Participants”) must follow the Instagram(@aosmithindia) or Facebook(@aosmithin) official pages of A. O. Smith India. 
  1. To earn points, Participants must participate by engaging with the contest and doing the needful as required by the respective contest. Following are the contests and engagement activities that will count towards the points.
    1. Take a screenshot challenge – 
    2. Count the no. of water bottles – 
    3. What do your water breaks look like?
    4. Mood meter
Games Points for right answer Participation within the first 2 days of the game’s go-live dateParticipation after the first 2 days of the game’s go-live date
Take a screenshot challenge6 runs4 runs2 runs
Count the no. of water bottles6 runs4 runs2 runs
What do your water breaks look like?4 runs2 runs1 run
Mood meter4 runs2 runs1 run

On participating in all of the games/engagement activities mentioned above, Participants can score an extra 25 runs.

  1. All posts and profiles should be publicly visible to everyone. Private profiles may, however, send their submissions through DMs.
  2. The prizes for the winners will be sent via third-party courier and the responsibility to maintain product quality remains with them.
  3. A. O. Smith India reserves the right to choose the winner for the contest and also holds the right to not announce a winner in case entries do not meet expected standards.
  4. The Contest shall begin on 22nd May 2023 and end on 28th May 2023 at 11:59 PM. Entries received after the closing dates or the time specified on the relevant post shall not be entertained.
  5. A. O. Smith India holds the right to extend the duration of the contest.
  6. By submitting their entry for the contest, the Participant confirms that the submitted entry is owned by the said Participant. A. O. Smith India does not bear any responsibility for copyright violations or infringements of intellectual property carried out by the Participants.
  7. A. O. Smith India does not claim ownership of the entries shared by the Participant(s) in the contest; but by participating in the contest, the Participant grants A. O. Smith India and its affiliates/subsidiary companies the following worldwide, non-exclusive, perpetual, irrevocable, royalty-free, unconditional, fully paid-up rights:

i) to make, have made, use, copy, reproduce, modify, and create derivative works of the shared pictures of the Participants

ii) to publicly display, import, broadcast, transmit, distribute (directly and indirectly through multiple tiers), license, offer to sell and sell, rent, lease, or lend copies of the Participant(s)’ shared picture(s) (and derivative works thereof),

iii) to sub-license to third parties the foregoing rights, including the right to sublicense to further third parties, and

iv) to publish the Participant’s name or alias in connection with the contest and the Participant’s shared entry. Participant(s) understand and agree(s) that the entry shared by them in the contest may be posted and publicly viewable. By posting a Reel/video for the contest, the Participant(s) grant(s) A. O. Smith India and its affiliates and subsidiaries the right, except wherever prohibited by law, to use the shared picture for promotional purposes in promoting or publicizing A. O. Smith products. A. O. Smith India, however, does not have any obligation to use the winning entries for any purpose.

  1. By entering this Contest, the Participants hereby warrant that all information submitted by them in their entry is true, accurate, original and complete in every respect. A. O. Smith India reserves the right to verify any information contained in the Entry and/or eligibility to enter the Contest.
  1. Only one entry is permitted per person; entries made in bulk are prohibited. A. O. Smith India reserves the right to cancel any duplicate entries and debar all such entries from the contest at its own discretion.
  1. A. O. Smith India reserves the right in its absolute discretion to disqualify any entrant if it has reasonable grounds to believe that an entrant has breached any of the Rules, any applicable law (including copyright law) or has otherwise infringed the intellectual property of any other person. Use of profanity and explicit content in submissions is strictly prohibited. Each Participant acknowledges and agrees that any failure to comply with these Terms and Conditions could lead to A. O. Smith India disqualifying that person, without A. O. Smith India giving any reason for such disqualification or granting any opportunity for challenge.
  1. The entries must not contain any provocative, objectionable, or inappropriate content. A. O. Smith India does not bear any responsibility for copyright violations or infringements of intellectual property carried out by the Participants.
  1. The contest is not a game of chance or gambling and does not amount to lottery.
  1. A. O. Smith India shall not be responsible for any loss or damage, if it has to discontinue or cancel this offer in compliance with any law, ruling, order, regulation, requirement or instruction of any Central/State Government, or for any other unavoidable reason beyond their control.  Participants shall be informed of such discontinuance/cancellation as soon as possible.
  1. In no event shall A. O. Smith India be liable for losses or any incidental or consequential damages arising out of or in connection with this Contest, its services these Terms however arising, including negligence.
  1. A. O. Smith India reserves the absolute right to amend the Terms of the Contest or extend the Contest Period or cancel or discontinue this contest or any part thereof without giving any reasons or prior notice.
  1. Failure by A.O. Smith India to enforce any of its rights at any stage does not constitute a waiver of those rights.
  1. Jurisdiction: This T&C shall be governed by the laws of India, and the courts having their jurisdiction at Bangalore shall have exclusive jurisdiction over any disputes hereunder.
  1. For more or any other information, contact: Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Karnataka 562112  Instagram: https://www.instagram.com/aosmithindia/ or Facebook: https://www.facebook.com/aosmithin 
  2. All rights under intellectual property laws are with A. O. Smith India Water Products Pvt. Ltd. only.


A.O. Smith Akshaya Tritiya Offer 2023

Scratch and Win. Offer not valid in Tamil Nadu and Pondicherry. For TN & Pondicherry, it’s an assured gift offer of 20 grams silver coin on valid purchase & installation of A. O. Smith Water purifier.

Offer Period-
19th April, 2023 till 23rd April, 2023
Installation of the unit needs to be done from 19th April, 2023 till on or before 31st May 2023

TERMS & CONDITIONS – e-Scratch Card

  1. A.O. Smith India Water Products Pvt. Ltd. (“Company”) offers Scratch & Win An Assured Gift (“Gift”) to its end-Customers after buying of A. O. Smith Water Purifier from stores selling A. O. Smith purifiers during offer period from 19th April ‘2023 to 23rd April ‘2023 or till stock lasts anywhere in India (except Tamil Nadu & Puducherry). Under this Offer the eligible customer (“end-customer”) shall be entitled to avail the winning “Gift” upon fulfillment of the terms and conditions contained herein. This offer is not valid for channel partners (Stores, Store Managers, Outlet, Sales Manager, and employees of the Company).
  2. This Offer is valid for residents of India aged 18 & above.
  3. Company has the sole right to withdraw or extend the Offer period at any time, without prior notice.
  4. Customers will be eligible to redeem the Gift only after uploading all the required documents and receiving of the same by Countrywide Network Pvt. Ltd.
  5. Proof of uploading the required documents is not a proof of receipt. Customer will get the SMS within three working days for the confirmation of receipt of documents, otherwise call at our Helpline No. 80100-99999 from 10:30 am to 05:30 pm during working days (Monday to Friday except National/Bank Holidays) to check the Gift status.
  6. In order to redeem the Gift, eligible customer has to upload the following documents at www.AOSmithNewYearOffer2023.com

    Scanned Image/Photo of Product Invoice, against which you got this offer.
    Note: Please make sure all content should be clearly visible in the scanned image/ photo.

  1. Customer needs to submit valid Installation Case ID generated by A.O. Smith India Water Products Pvt. Ltd., validation of the same will be done by the company, and only in the case of confirmed closed installation case, customer would be entitled to the assured gift.
  2. All gifts will be subject to Indian laws, including tax regulation as and when applicable. TDS, if applicable on any gift item, will have to be borne by the winners and payable on request before dispatching the gift.
  3. Last date to submit your request to redeem the Gift is 31st May’2023.
  4. The Assured Gift cannot be substituted/ exchanged or encashed with any Product/Services other than entitled for. All sizes of the gifts are standard and request for specific sizes/colour/design/style shall not be entertained.
  5. Only one eScratch Card Link per customer/mobile no. can be redeemed against the purchase of any product. Please allow us 4-6 weeks’ time to dispatch the Gift from the date of document submission. Force Majeure is applicable.
  6. Any suggestions/complaints related to this Offer, discussed on telephone will not be considered. All suggestions/complaints must be given in writing to support@redeemyourgift.com
  7. Company reserves the right to contact you via any mechanisms, not limited to call/ sms/ email/ automated call, related to this Offer including receiving of the gift requests, dispatching of the Gift etc.
  8. Any person taking advantage of this Offer does so on complete acceptance of the terms & conditions. Requests that do not comply with the terms & conditions will be disqualified. Illegible/incomplete/invalid/wrongly filled/manipulated request forms will be rejected. Required Documents uploaded by the Channel Partners to redeem the Gift on behalf of the Customers may be rejected.
  9. Disputes, if any, will be settled under the jurisdiction of Delhi Court to the exclusion of all other courts in India.

    Gifts covered under this Offer are to Win One Assured Gift: 20 Grams Silver Coin, 1 Gram Gold Coin and 8 Grams Gold Coin

HOW TO KNOW YOUR GIFT?

  1. Please click on SMS Link sent to you on your registered Mobile No.
  2. Verify your Mobile Number by OTP
  3. Scratch the hidden portion completely by finger on touch screen mobile phone.
  4. Gift will be displayed on your mobile.
  5. Redeem Your Gift as per the terms on or before 31st May ’2023.

HOW TO REDEEM YOUR GIFT?

  • Please visit at www.AOSmithNewYearOffer2023.com on or before 31st May ’2023 to upload the required document/s for Gift Redemption, as mentioned in the terms & conditions.
  • Kindly register yourself with the same mobile no. and complete contact details.
  • Please enter Installation Case Id received after booking the installation at your place.
  • Please click on “Redeem Your Gift” and upload scanned Image/Photo of Product Invoice.
  • After uploading the required document/s, you will get an acknowledgment number. Please note down that acknowledgment number or take a screenshot for future reference/correspondence with us.
  • Activation of the offer may take up to 48 hours, thereafter you can redeem the gift.
  • Please read all the terms & conditions mentioned herein.

Terms and Conditions of Usage

Click the link to know more

World Water Day 2023

Duration: 21st March, 2023 to 26th March, 2023
  1. Participation in the Contest shall imply that the participant has duly read and agrees to adhere to and bound by the “Terms and Conditions” stated herein.
  2. This Contest is subject to validation, including without limitation, verification of eligibility through checks as deemed appropriate by A. O. Smith India Water Products Pvt. Ltd (A.O. Smith India) and complete compliance with these Terms. Contest will be void in the states where such contests are banned or stated to be illegal or in any manner prohibited by law. In such case, A. O. Smith India shall not be liable to provide any free cash-back, gift(s) or compensation to the Participant on any account.
  3. Winners will be announced in last weekof March, 2023.

  4. The winners of the contest will be decided based on the quality of their submission, as decided by A. O. Smith India. A. O. Smith India’s selection of winners will be final and binding on all participants and shall not be subject to any review or appeal at any circumstances. No review or enquiry into the selection process of the winners shall be entertained.
  5. The contest will be hosted on Instagram, Facebook and Twitter.
  6. The participants must

    a. Be aged 18 years or above to enter this Contest.

    b. Be citizens of India, residing in India only,

    c. Upload a photo of artwork that’s inspired from a drop of water on Instagram / Facebook / Twitter.

    d. Tag the A. O. Smith India Instagram / Facebook / Twitter page.

    e. Be following the A. O. Smith Instagram / Facebook / Twitter page.

    All posts and profiles should be publicly visible to everyone. Private profiles may, however, send their submissions through DMs.

  7. The gratification for the winners will be sent via third-party courier and the responsibility to maintain product quality remains with them.
  8. The brand reserves the right to choose the winner for the contest and also holds the right to not announce a winner in case entries do not meet expected standards.
  9. The Contest shall begin on 21 March 2023 and end on 26th of March, 2023. Entries received after the closing dates or the time specified on the relevant post shall not be entertained.

  10. A.O. Smith India holds the right to extend the duration of the contest.
  11. By submitting their entry for the contest, the participant confirms that the submitted entry is owned by the said participant. A. O. Smith India does not bear any responsibility for copyright violations or infringements of intellectual property carried out by the participants.
  12. A. O. Smith India does not claim ownership of the entries shared by the Participant(s) in the contest; but by participating in the contest, the participant grants A. O. Smith India and its affiliates/subsidiary companies the following worldwide, non-exclusive, perpetual, irrevocable, royalty-free, unconditional, fully paid-up rights:

    i) to make, have made, use, copy, reproduce, modify, and create derivative works of the shared pictures of the participants

    ii) to publicly display, import, broadcast, transmit, distribute (directly and indirectly through multiple tiers), license, offer to sell and sell, rent, lease, or lend copies of the Participant(s)’ shared picture(s) (and derivative works thereof),

    iii) to sub-license to third parties the foregoing rights, including the right to sublicense to further third parties, and

    iv) to publish the Participant’s name or alias in connection with the contest and the Participant’s shared entry. Participant(s) understand and agree(s) that the entry shared by them in the contest may be posted and publicly viewable. By posting a Reel/video for the contest, the participant(s) grant(s) A.O Smith India and its affiliates and subsidiaries the right, except wherever prohibited by law, to use the shared picture for promotional purposes in promoting or publicizing A. O. Smith products. A. O. Smith India, however, does not have any obligation to use the winning entries for any purpose.

  13. By entering this Contest, the Participants hereby warrant that all information submitted by you in your entry is true, accurate, original and complete in every respect. A. O. Smith India reserves the right to verify any information contained in your Entry and/or your eligibility to enter the Contest.
  14. Only one entry permitted per person; entries made in bulk are prohibited. A. O. Smith India reserves the right to cancel any duplicate entries and debar all such entries from the contest at its own discretion.
  15. A. O. Smith India reserves the right in its absolute discretion to disqualify any entrant if it has reasonable grounds to believe that an entrant has breached any of the Rules, any applicable law (including copyright law) or has otherwise infringed the intellectual property of any other person. Use of profanity and explicit content in submissions is strictly prohibited. Each entrant acknowledges and agrees that any failure to comply with the Rules could lead to A. O. Smith India disqualifying that person, without A. O. Smith India giving any reason for such disqualification or granting any opportunity for challenge.
  16. The entries must not contain any provocative, objectionable, or inappropriate content. A.O. Smith India does not bear any responsibility for copyright violations or infringements of intellectual property carried out by the participants.
  17. The contest is not a game of chance or gambling and does not amount to lottery.
  18. A. O. Smith India shall not be responsible for any loss or damage, if it has to discontinue or cancel this offer in compliance with any law, ruling, order, regulation, requirement or instruction of any Central/State Government, or for any other unavoidable reason beyond their control. Participants shall be informed of such discontinuance/cancellation as soon as possible.
  19. In no event shall A.O. Smith India be liable for losses or any incidental or consequential damages arising out of or in connection with this Contest, its services these Terms (however arising, including negligence).
  20. A. O. Smith India reserves the absolute right to amend the Terms of the Contest or extend the Contest Period or cancel or discontinue this contest or any part thereof without giving any reasons or prior notice.
  21. Failure by A.O. Smith India to enforce any of its right at any stage does not constitute a waiver of those rights.
  22. Jurisdiction: This T&C shall be governed by the laws of India, and the courts having their jurisdiction at Bangalore shall have exclusive jurisdiction over any disputes hereunder.
  23. For more or any other information, contact:Plot No. 300, Phase – 2, KIADB Industrial Area, Harohalli, Karnataka 562112
    Instagram: https://www.instagram.com/aosmithindia/ or
    Facebook: https://www.facebook.com/aosmithin
  24. All rights under intellectual property laws are with A. O. Smith India Water Products Pvt. Ltd. only.

A.O. Smith New Year Offer 2023

Scratch and Win. Offer not valid in Tamil Nadu and Pondicherry. For TN & Pondicherry, it’s an assured gift offer of 20 grams silver coin on valid purchase & installation of A. O. Smith Water purifier.

Offer Period- 28th December, 2022 till 31st January, 2023

Installation of the unit needs to be done from 28th December, 2022 till on or before 30th April 2023

TERMS & CONDITIONS – e-Scratch Card

1. A.O. Smith India Water Products Pvt. Ltd. (“Company”) offers Scratch & Win An Assured Gift (“Gift”) to its end-Customers after buying of A. O. Smith Water Purifier from stores selling A. O. Smith purifiers during offer period from 28th December ‘2022 to 31st January ‘2023 or till stock lasts anywhere in India (except Tamil Nadu & Puducherry). Under this Offer the eligible customer (“end-customer”) shall be entitled to avail the winning “Gift” upon fulfillment of the terms and conditions contained herein. This offer is not valid for channel partners (Stores, Store Managers, Outlet, Sales Manager and employees of the Company).

2. This Offer is valid for residents of India aged 18 & above.

3. Company has the sole right to withdraw or extend the Offer period at any time, without prior notice.

4. Customers will be eligible to redeem the Gift only after uploading all the required documents and receiving of the same by Countrywide Network Pvt. Ltd.

5. Proof of uploading the required documents is not a proof of receipt. Customer will get the SMS within three working days for the confirmation of receipt of documents, otherwise call at our Helpline No. 80100-99999 from 10:30 am to 05:30 pm during working days (Monday to Friday except National/Bank Holidays) to check the Gift status.

6. In order to redeem the Gift, eligible customer has to upload the following documents at www.AOSmithNewYearOffer2023.com

Scanned Image/Photo of Product Invoice, against which you got this offer.

Note: Please make sure all content should be clearly visible in the scanned image/ photo.

7. Customer needs to submit valid Installation Case ID generated by A.O. Smith India Water Products Pvt. Ltd., validation of the same will be done by the company, and only in the case of confirmed closed installation case, customer would be entitled to the assured gift. 

8. All gifts will be subject to Indian laws, including tax regulation as and when applicable. TDS, if applicable on any gift item, will have to be borne by the winners and payable on request before dispatching the gift. 

9. Last date to submit your request to redeem the Gift is 30th April’2023.

10. The Assured Gift cannot be substituted/ exchanged or encashed with any Product/Services other than entitled for. All sizes of the gifts are standard and request for specific sizes/colour/design/style shall not be entertained. 

11. Only one eScratch Card Link per customer/mobile no. can be redeemed against the purchase of any product. Please allow us 4-6 weeks’ time to dispatch the Gift from the date of document submission. Force Majeure is applicable.

12. Any suggestions/complaints related to this Offer, discussed on telephone will not be considered. All suggestions/complaints must be given in writing to
support@redeemyourgift.com

13. Company reserves the right to contact you via any mechanisms, not limited to call/ sms/ email/ automated call, related to this Offer including receiving of the gift requests, dispatching of the Gift etc.

14. Any person taking advantage of this Offer does so on complete acceptance of the terms & conditions. Requests that do not comply with the terms & conditions will be disqualified. Illegible/incomplete/invalid/wrongly filled/manipulated request forms will be rejected. Required Documents uploaded by the Channel Partners to redeem the Gift on behalf of the Customers may be rejected.

15. Disputes, if any, will be settled under the jurisdiction of Delhi Court to the exclusion of all other courts in India.

Gifts covered under this Offer are to Win One Assured Gift: 20 Grams Silver Coin, 1 Gram Gold Coin and 8 Grams Gold Coin

HOW TO KNOW YOUR GIFT?

1. Please click on SMS Link sent to you on your registered Mobile No.

2. Verify your Mobile Number by OTP

3. Scratch the hidden portion completely by finger on touch screen mobile phone.

4. Gift will be displayed on your mobile.

5. Redeem Your Gift as per the terms on or before 30th April ’2023.

HOW TO REDEEM YOUR GIFT?

● Please visit at www.AOSmithNewYearOffer2023.com on or before 30th April ’2023 to upload the required document/s for Gift Redemption, as mentioned in the terms & conditions.

● Kindly register yourself with the same mobile no. and complete contact details.

● Please enter Installation Case Id received after booking the installation at your place.

● Please click on “Redeem Your Gift” and upload scanned Image/Photo of Product Invoice.

● After uploading the required document/s, you will get an acknowledgment number. Please note down that acknowledgment number or take a screenshot for future reference/correspondence with us.

● Activation of the offer may take up to 48 hours, thereafter you can redeem the gift.

● Please read all the terms & conditions mentioned herein.


FESTIVE CONSUMER OFFER (1st OCT-31st OCT 2022)

Offer valid on Bajaj Finance EMIs

Geography: Pan India

Validity: 1st-31st Oct 2022

Cashback payable after successful loan completion

ProPlanet P6 & P7: Rs 2000 cashback on 12/0 & 8/0 scheme

ProPlanet P4: Rs 1500 cashback on 8/0 scheme

ProPlanet P3: Rs 1000 cashback on 8/0 scheme

Z1: Rs 1000 cashback on 8/0 scheme

A. O. Smith shall have no liability in determining the eligibility of the consumer to process the EMI Payment option/ Cashback offer, all terms and conditions for eligibility shall be as per policies of the financing partner

A.O. Smith reserves the right to change, modify or end the facilitation of an EMI payment option/ Cashback offer and change these Terms and Conditions at any time, without notice

Complete protection*-

Complete protection subject to 3 aspects as below for Hot water RO water purifiers( Models- ProPlanet P7, ProPlanet P6, Z9, Z8)

– Instant Purified Hot water

– Baby Safe* water with 8 stage purification

– Double protection with 100% RO+ SCMT

Complete protection subject to 3 aspects as below for Hot water UV water purifier (Model- Z1)

– Instant Purified Hot water

– 5 Stage Purification

– Double protection with advanced UV+UF technology.

*Baby Safe – Subject to the input water, condition of the filters, proper maintenance of the unit and/or external contamination. Tested for the highest drinking water standards in India.


Xpress CONTEST

The contest is being run by A.O. Smith India Water Products Pvt. Ltd (AOS India) and will be hosted on social platforms which will include Facebook & Instagram.
Participants are advised to read the “Terms and Conditions”. Participation in the contest shall imply that the participant has duly read and agrees to adhere to and bound by the “Terms and Conditions” stated herein.

Terms & Conditions

Participation in the contest is voluntary. You must be aged 18 years or above to enter this competition. The contest shall commence on 22nd August 2022 and shall terminate on 28th August 2022. Entries received after the closing dates or the time specified on the relevant post shall not be entertained.

Participation in the contest is voluntary. You must be aged 18 years or above to enter this competition. The contest shall commence on 22nd August 2022 and shall terminate on 28th August 2022. Entries received after the closing dates or the time specified on the relevant post shall not be entertained.

The contest is open to citizens of India, resident in India only. AOS India Employees and their immediate family members are not eligible to participate in the contest. Citizens of foreign countries residing in India/ or non-residents Indians are also not eligible to participate in the contest.

This Contest is subject to validation, including without limitation, verification of eligibility through checks as deemed appropriate by AOS India and complete compliance with these Terms. Contest will be void in the states where such contests are banned or stated to be illegal or in any manner prohibited by law. In such case, AOS India shall not be liable to provide any free cash-back, gift(s) or compensation to the Participant on any account.

Only one entry permitted per person; entries made in bulk are prohibited. AOS India reserves the right to cancel any duplicate entries and debar all such entries from the contest at its own discretion.

No purchase or payment of any kind is necessary to enter or win. AOS India will select the winners from amongst the entries sent by the participants. AOS India’s selection of winners will be final and binding on all participants and shall not be subject to any review or appeal at any circumstances. No review or enquiry into the selection process of the winners shall be entertained. The winner will receive an Amazon voucher of such denomination as will be mentioned on the relevant social media post. 

The Gift Voucher will be e-mailed to the winners after the decision is made by AOS India.
AOS India will not make any cash payment in lieu of the e-Gift Voucher and this offer cannot be clubbed with any of other offer going on at that time.

The entries would be the intellectual property of the AOS India and the winners cannot exercise any right over it, after acceptance of the prize. AOS India reserves the right to use the winners’ names and contest entries for promotion, post-coverage of this Contest and for any other use as deemed appropriate for the initiative on AOS India’s website and other platforms.

The entries must not contain any provocative, objectionable, or inappropriate content. AOS India does not bear any responsibility for copyright violations or infringements of intellectual property carried out by the participants.

In no event shall AOS India be liable for losses or any incidental or consequential damages arising out of or in connection with this Contest, its services these Terms (however arising, including negligence).

The contest is not a game of chance or gambling and does not amount to lottery.
AOS India shall not be responsible for any loss or damage, if it has to discontinue or cancel this offer in compliance with any law, ruling, order, regulation, requirement or instruction of any Central/State Government, or for any other unavoidable reason beyond their control.  Participants shall be informed of such discontinuance/cancellation as soon as possible.

AOS India reserves the absolute right to amend the Terms of the Contest or extend the Contest Period or cancel or discontinue this contest or any part thereof without giving any reasons or prior notice.

Failure by AOS India to enforce any of its right at any stage does not constitute a waiver of those rights.

All disputes relating to this Contest shall be subject to the exclusive jurisdiction of Courts at Bangalore only.


Consumer Finance Terms & Conditions

A. O. Smith shall have no liability in determining the eligibility of the consumer to process the EMI Payment option/ Cashback offer, all terms and conditions for eligibility shall be as per policies of the financing partner.

A. O. Smith does not charge you any processing or convenience fee for the purpose of facilitating an EMI payment option. The financing partner may charge processing and/or convenience fees in accordance with the terms and conditions applicable between customer and Financing Partner. In the event that you have a complaint, dispute or enquiry about an EMI transaction/ Cashback offer, we advise you to approach the financing partner.

Customers are advised to check with your eligible finance issuing partner on how cancellation(s) or refund(s) will affect EMI and any pre-closure or interest charges levied on you, if any.

Local sales tax, GST and all other applicable taxes and levies will apply to all orders and shall be payable by the customer.

A.O. Smith reserves the right to change, modify or end the facilitation of an EMI payment option/ Cashback offer and change these Terms and Conditions at any time, without notice.

Smart Modes

There are 7 types of smart modes which are shown below. These modes vary with capacity. Mode selection is done by pointing the mark on the knob to the preferred application.

Notes:

All the smart modes are tested at factory settings with an ambient temperature of 25°C, under controlled conditions.

For all prescribed modes, the application temperature has been arrived at by mixing hot water from the water heater with 50% or more of ambient water by volume.

For Shower bath, Bucket bath and Pedicure applications, water temperature of 38°C to 40°C is considered.

For Washing and Mopping applications, water temperature of 45°C to 50°C is considered.

Customers are advised to vary the mixing based on ambient conditions and personal preferences to get the desired application temperature.

Caution:

It is recommended to mix the hot water from the water heater with ambient water before usage to prevent scalding.

Complete protection*-

Complete protection subject to 3 aspects as below for Hot water RO water purifiers( Models- ProPlanet P7, ProPlanet P6, Z9, Z8)

-Instant Purified Hot water

-Baby Safe* water with 8 stage purification

-Double protection with 100% RO+ SCMT

Complete protection subject to 3 aspects as below for Hot water UV water purifier (Model- Z1)

-Instant Purified Hot water

-5 Stage Purification

-Double protection with advanced UV+UF technology.

*Baby Safe – Subject to the input water, condition of the filters, proper maintenance of the unit and/or external contamination. Tested for the highest drinking water standards in India.

Calculation for- SAVE 9000 LTS PER YEAR* WITH GREEN RO SERIES / PRO PLANET

Assumption 
Family size4
Per liter consumption per day12
Water recovery normal RO+25%
Water recovery AOS Green RO+55%
Water recovery- A.O. Smith ProPlanet series60%

Under same condition  / Normal RO+ is any RO with recovery less  ~25% available in market.

 Normal RO+Green RO+ / ProPlanet
Family daily consumption(Lt)1212
Water required to produce daily(Lt)4822
Water wasted per day(Lt)3610
Water saving per day(Lt) 26
Yearly water saving(Lt) 9556

Water Heaters

Free Installation

It is valid, if you have purchased from an authorized dealer, brand website, modern retail outlet, distributor channel or authorized e commerce platforms. 

Water heater free installation is applicable to selected municipal city limits and selected models. (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

Water heater free installation does not include any additional materials such as connecting hoses, extension nipple or any additional material, electrical fittings etc.

Demounting* of old geyser will be on chargeable basis.

Labor charges of rs.250 will be charged for fixing color panels within municipal limit’s, beyond city limits labor charge + actual travelling conveyance will be charged. 

Customer can avail free color panel and free installation only once during warranty period. (warranty of product starts from purchase date of invoice and warranty period vary from model to model )

For site inspection, visit charge of rs.150 is applicable (service available only to selected pincodes or city ). (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

Visit charges (as per specified models/product) will be applicable if the registered request/concern is not a product related issue, such as input water issue, electrical or plumbing related concerns.

Color Panels – Water Heaters

Color Panel is free, if the product is registered within 60 days from Date of Purchase. Applicable on selected models and only if purchased from an authorized dealer, brand website, modern retail outlet, distributor channel or authorized e commerce platforms.(For more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468 , You can also write to us at aosmithcs@aosmithindia.com) .

Color panel can be also obtained on chargeable basis ,based on availability and models at the rate of Rs.250/- per unit and Rs.75/- would be charged extra beyond available cities or pincode. 

*Color panel options are subject to availability of models, colors and sizes. (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).


Water Purifiers

Free Installation

It is valid, if you have purchased from an authorized dealer, brand website, modern retail outlet, distributor channel or authorized e commerce platforms. 

Water Purifier Free Installation is applicable to selected municipal city limits and pincodes. (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

Free Installation does not include any additional materials e.g., Booster pumps, Pressure Reducing Valve, electrical fittings, iron shield etc.

Plumbing/electrical work other than general fitment of water purifier at customer’s place will not be covered under free installation. Customer will have to make above said necessary requirements available at site by their own. if date of purchase is more than 60 days, installation charges and panel charges may be applicable.

Demounting* of old water purifier will be on chargeable basis.

For Site inspection, visit charge of Rs.150 is applicable (service available only to selected pincodes or city ). (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

Visit Charges (as per specified Model/Product) will be applicable if the registered request/concern is not a product related issue, such as input water issue, electrical or plumbing related concerns. 

For Site inspection, visit charge of Rs.150 is applicable (service available only to selected pincodes or city ). (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

Visit Charges (as per specified Model/Product) will be applicable if the registered request/concern is not a product related issue, such as input water issue, electrical or plumbing related concerns.

Service Delivery

A. O. Smith products are serviced and attended at the place of installation within defined serviceable area. You can refer to our website or call our customer care centre for more details on serviceable areas.   In case product is bought by customer in non-serviceable area, where A. O. Smith is not available, customer need to bring product on his/her cost to nearby serviceable area. A. O. Smith will treat product within warranty as per date of purchase & warranty terms.

Non Product related issues such as input water issue, electrical or plumbing related concerns are chargeable during warranty period. (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

Beyond municipal city limits up and down travel charges are applicable based on actuals.(Two wheeler/ bus/train as applicable)

Extended Warranty

Customer can avail Extended Warranty for heating element or tank of Water heater by doing a warranty registration process at call center through 1800-103-2468 or 1860 500 2468 within 60 days from the date of purchase or click link https://www.aosmithindia.com/owners-corner/ to register. 

Extended warranty will also be auto applied if customer did their product installation through authorized service provider of A.O. Smith.

Extended warranty options are applicable to selected models or products 

**A. O. Smith reserves all the right to amend or modify the specifications, features and service offering at any time, as and when required without any prior notification which will be updated in our marketing literature.


Demounting*

 Models Standard Demounting Non-Standard Demounting
DefinitionOld Water Heater is installed in bathroom/kitchen & easily accessible to installer. No cutting tools required for existing bolts or pipelines etc.Much labor required, installed in loft, above ceiling or otherwise,  not in bathroom/kitchen, difficulty in accessing for installers,  cutting tools required, additional equipment or tools required etc.
 06-25 Ltrs. Residential Water Heater No Charge Rs.250/-
 35-100 Ltrs. Residential  No Charge  Rs.250/-

**A. O. Smith reserves all the right to amend or modify the specifications, features and service offering at any time, as and when required without any prior notification which will be updated in our marketing literature.

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