Disclaimer

A.O. Smith New Year Offer 2023

Scratch and Win. Offer not valid in Tamil Nadu and Pondicherry. For TN & Pondicherry, it’s an assured gift offer of 20 grams silver coin on valid purchase & installation of AO Smith Water purifier

Offer Period- 28th December, 2022 till 31st January, 2023

Installation of the unit needs to be done from 28th December, 2022 till on or before 30th April 2023

TERMS & CONDITIONS – e-Scratch Card

    1. A.O. Smith India Water Products Pvt. Ltd. (“Company”) offers Scratch & Win An Assured Gift (“Gift”) to its end-Customers after buying of AO Smith Water Purifier from stores selling A. O. Smith purifiers during offer period from 28th December ‘2022 to 31st January ‘2023 or till stock lasts anywhere in India (except Tamil Nadu & Puducherry). Under this Offer the eligible customer (“end-customer”) shall be entitled to avail the winning “Gift” upon fulfillment of the terms and conditions contained herein. This offer is not valid for channel partners (Stores, Store Managers, Outlet, Sales Manager and employees of the Company).

    2. This Offer is valid for residents of India aged 18 & above.

    3. Company has the sole right to withdraw or extend the Offer period at any time, without prior notice.

    4. Customers will be eligible to redeem the Gift only after uploading all the required documents and receiving of the same by Countrywide Network Pvt. Ltd.

    5. Proof of uploading the required documents is not a proof of receipt. Customer will get the SMS within three working days for the confirmation of receipt of documents, otherwise call at our Helpline No. 80100-99999 from 10:30 am to 05:30 pm during working days (Monday to Friday except National/Bank Holidays) to check the Gift status.

    6. In order to redeem the Gift, eligible customer has to upload the following documents at www.AOSmithNewYearOffer2023.com

    Scanned Image/Photo of Product Invoice, against which you got this offer.

    Note: Please make sure all content should be clearly visible in the scanned image/ photo.

    7. Customer needs to submit valid Installation Case ID generated by A.O. Smith India Water Products Pvt. Ltd., validation of the same will be done by the company, and only in the case of confirmed closed installation case, customer would be entitled to the assured gift. 

    8. All gifts will be subject to Indian laws, including tax regulation as and when applicable. TDS, if applicable on any gift item, will have to be borne by the winners and payable on request before dispatching the gift. 

    9. Last date to submit your request to redeem the Gift is 30th April’2023.

    10. The Assured Gift cannot be substituted/ exchanged or encashed with any Product/Services other than entitled for. All sizes of the gifts are standard and request for specific sizes/colour/design/style shall not be entertained. 

    11. Only one eScratch Card Link per customer/mobile no. can be redeemed against the purchase of any product. Please allow us 4-6 weeks’ time to dispatch the Gift from the date of document submission. Force Majeure is applicable.

    12. Any suggestions/complaints related to this Offer, discussed on telephone will not be considered. All suggestions/complaints must be given in writing to
    support@redeemyourgift.com

    13. Company reserves the right to contact you via any mechanisms, not limited to call/ sms/ email/ automated call, related to this Offer including receiving of the gift requests, dispatching of the Gift etc.

    14. Any person taking advantage of this Offer does so on complete acceptance of the terms & conditions. Requests that do not comply with the terms & conditions will be disqualified. Illegible/incomplete/invalid/wrongly filled/manipulated request forms will be rejected. Required Documents uploaded by the Channel Partners to redeem the Gift on behalf of the Customers may be rejected.

    15. Disputes, if any, will be settled under the jurisdiction of Delhi Court to the exclusion of all other courts in India.

    Gifts covered under this Offer are to Win One Assured Gift: 20 Grams Silver Coin, 1 Gram Gold Coin and 8 Grams Gold Coin

    HOW TO KNOW YOUR GIFT?

    1. Please click on SMS Link sent to you on your registered Mobile No.

    2. Verify your Mobile Number by OTP

    3. Scratch the hidden portion completely by finger on touch screen mobile phone.

    4. Gift will be displayed on your mobile.

    5. Redeem Your Gift as per the terms on or before 30th April ’2023.

    HOW TO REDEEM YOUR GIFT?

    ● Please visit at www.AOSmithNewYearOffer2023.com on or before 30th April ’2023 to upload the required document/s for Gift Redemption, as mentioned in the terms & conditions.

    ● Kindly register yourself with the same mobile no. and complete contact details.

    ● Please enter Installation Case Id received after booking the installation at your place.

    ● Please click on “Redeem Your Gift” and upload scanned Image/Photo of Product Invoice.

    ● After uploading the required document/s, you will get an acknowledgment number. Please note down that acknowledgment number or take a screenshot for future reference/correspondence with us.

    ● Activation of the offer may take up to 48 hours, thereafter you can redeem the gift.

    ● Please read all the terms & conditions mentioned herein.


    FESTIVE CONSUMER OFFER (1st OCT-31st OCT 2022)

    Offer valid on Bajaj Finance EMIs

    Geography: Pan India

    Validity: 1st-31st Oct 2022

    Cashback payable after successful loan completion

    ProPlanet P6 & P7: Rs 2000 cashback on 12/0 & 8/0 scheme

    ProPlanet P4: Rs 1500 cashback on 8/0 scheme

    ProPlanet P3: Rs 1000 cashback on 8/0 scheme

    Z1: Rs 1000 cashback on 8/0 scheme

    A. O. Smith shall have no liability in determining the eligibility of the consumer to process the EMI Payment option/ Cashback offer, all terms and conditions for eligibility shall be as per policies of the financing partner

    A.O. Smith reserves the right to change, modify or end the facilitation of an EMI payment option/ Cashback offer and change these Terms and Conditions at any time, without notice

    Complete protection*-

    Complete protection subject to 3 aspects as below for Hot water RO water purifiers( Models- ProPlanet P7, ProPlanet P6, Z9, Z8)

    – Instant Purified Hot water

    – Baby Safe* water with 8 stage purification

    – Double protection with 100% RO+ SCMT

    Complete protection subject to 3 aspects as below for Hot water UV water purifier (Model- Z1)

    – Instant Purified Hot water

    – 5 Stage Purification

    – Double protection with advanced UV+UF technology.

    *Baby Safe – Subject to the input water, condition of the filters, proper maintenance of the unit and/or external contamination. Tested for the highest drinking water standards in India.


    Xpress CONTEST

    The contest is being run by A.O. Smith India Water Products Pvt. Ltd (AOS India) and will be hosted on social platforms which will include Facebook & Instagram.
    Participants are advised to read the “Terms and Conditions”. Participation in the contest shall imply that the participant has duly read and agrees to adhere to and bound by the “Terms and Conditions” stated herein.

    Terms & Conditions

    Participation in the contest is voluntary. You must be aged 18 years or above to enter this competition. The contest shall commence on 22nd August 2022 and shall terminate on 28th August 2022. Entries received after the closing dates or the time specified on the relevant post shall not be entertained.

    Participation in the contest is voluntary. You must be aged 18 years or above to enter this competition. The contest shall commence on 22nd August 2022 and shall terminate on 28th August 2022. Entries received after the closing dates or the time specified on the relevant post shall not be entertained.

    The contest is open to citizens of India, resident in India only. AOS India Employees and their immediate family members are not eligible to participate in the contest. Citizens of foreign countries residing in India/ or non-residents Indians are also not eligible to participate in the contest.

    This Contest is subject to validation, including without limitation, verification of eligibility through checks as deemed appropriate by AOS India and complete compliance with these Terms. Contest will be void in the states where such contests are banned or stated to be illegal or in any manner prohibited by law. In such case, AOS India shall not be liable to provide any free cash-back, gift(s) or compensation to the Participant on any account.

    Only one entry permitted per person; entries made in bulk are prohibited. AOS India reserves the right to cancel any duplicate entries and debar all such entries from the contest at its own discretion.

    No purchase or payment of any kind is necessary to enter or win. AOS India will select the winners from amongst the entries sent by the participants. AOS India’s selection of winners will be final and binding on all participants and shall not be subject to any review or appeal at any circumstances. No review or enquiry into the selection process of the winners shall be entertained. The winner will receive an Amazon voucher of such denomination as will be mentioned on the relevant social media post. 

    The Gift Voucher will be e-mailed to the winners after the decision is made by AOS India.
    AOS India will not make any cash payment in lieu of the e-Gift Voucher and this offer cannot be clubbed with any of other offer going on at that time.

    The entries would be the intellectual property of the AOS India and the winners cannot exercise any right over it, after acceptance of the prize. AOS India reserves the right to use the winners’ names and contest entries for promotion, post-coverage of this Contest and for any other use as deemed appropriate for the initiative on AOS India’s website and other platforms.

    The entries must not contain any provocative, objectionable, or inappropriate content. AOS India does not bear any responsibility for copyright violations or infringements of intellectual property carried out by the participants.

    In no event shall AOS India be liable for losses or any incidental or consequential damages arising out of or in connection with this Contest, its services these Terms (however arising, including negligence).

    The contest is not a game of chance or gambling and does not amount to lottery.
    AOS India shall not be responsible for any loss or damage, if it has to discontinue or cancel this offer in compliance with any law, ruling, order, regulation, requirement or instruction of any Central/State Government, or for any other unavoidable reason beyond their control.  Participants shall be informed of such discontinuance/cancellation as soon as possible.

    AOS India reserves the absolute right to amend the Terms of the Contest or extend the Contest Period or cancel or discontinue this contest or any part thereof without giving any reasons or prior notice.

    Failure by AOS India to enforce any of its right at any stage does not constitute a waiver of those rights.

    All disputes relating to this Contest shall be subject to the exclusive jurisdiction of Courts at Bangalore only.


    Consumer Finance Terms & Conditions

    A. O. Smith shall have no liability in determining the eligibility of the consumer to process the EMI Payment option/ Cashback offer, all terms and conditions for eligibility shall be as per policies of the financing partner.

    A. O. Smith does not charge you any processing or convenience fee for the purpose of facilitating an EMI payment option. The financing partner may charge processing and/or convenience fees in accordance with the terms and conditions applicable between customer and Financing Partner. In the event that you have a complaint, dispute or enquiry about an EMI transaction/ Cashback offer, we advise you to approach the financing partner.

    Customers are advised to check with your eligible finance issuing partner on how cancellation(s) or refund(s) will affect EMI and any pre-closure or interest charges levied on you, if any.

    Local sales tax, GST and all other applicable taxes and levies will apply to all orders and shall be payable by the customer.

    A.O. Smith reserves the right to change, modify or end the facilitation of an EMI payment option/ Cashback offer and change these Terms and Conditions at any time, without notice.

    Smart Modes

    There are 7 types of smart modes which are shown below. These modes vary with capacity. Mode selection is done by pointing the mark on the knob to the preferred application.

    Notes:

    All the smart modes are tested at factory settings with an ambient temperature of 25°C, under controlled conditions.

    For all prescribed modes, the application temperature has been arrived at by mixing hot water from the water heater with 50% or more of ambient water by volume.

    For Shower bath, Bucket bath and Pedicure applications, water temperature of 38°C to 40°C is considered.

    For Washing and Mopping applications, water temperature of 45°C to 50°C is considered.

    Customers are advised to vary the mixing based on ambient conditions and personal preferences to get the desired application temperature.

    Caution:

    It is recommended to mix the hot water from the water heater with ambient water before usage to prevent scalding.

    Complete protection*-

    Complete protection subject to 3 aspects as below for Hot water RO water purifiers( Models- ProPlanet P7, ProPlanet P6, Z9, Z8)

    -Instant Purified Hot water

    -Baby Safe* water with 8 stage purification

    -Double protection with 100% RO+ SCMT

    Complete protection subject to 3 aspects as below for Hot water UV water purifier (Model- Z1)

    -Instant Purified Hot water

    -5 Stage Purification

    -Double protection with advanced UV+UF technology.

    *Baby Safe – Subject to the input water, condition of the filters, proper maintenance of the unit and/or external contamination. Tested for the highest drinking water standards in India.

    Calculation for- SAVE 9000 LTS PER YEAR* WITH GREEN RO SERIES / PRO PLANET

    Assumption 
    Family size4
    Per liter consumption per day12
    Water recovery normal RO+25%
    Water recovery AOS Green RO+55%
    Water recovery- A.O. Smith ProPlanet series60%

    Under same condition  / Normal RO+ is any RO with recovery less  ~25% available in market.

     Normal RO+Green RO+ / ProPlanet
    Family daily consumption(Lt)1212
    Water required to produce daily(Lt)4822
    Water wasted per day(Lt)3610
    Water saving per day(Lt) 26
    Yearly water saving(Lt) 9556

    Water Heaters

    Free Installation

    It is valid, if you have purchased from an authorized dealer, brand website, modern retail outlet, distributor channel or authorized e commerce platforms. 

    Water heater free installation is applicable to selected municipal city limits and selected models. (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

    Water heater free installation does not include any additional materials such as connecting hoses, extension nipple or any additional material, electrical fittings etc.

    Demounting* of old geyser will be on chargeable basis.

    Labor charges of rs.250 will be charged for fixing color panels within municipal limit’s, beyond city limits labor charge + actual travelling conveyance will be charged. 

    Customer can avail free color panel and free installation only once during warranty period. (warranty of product starts from purchase date of invoice and warranty period vary from model to model )

    For site inspection, visit charge of rs.150 is applicable (service available only to selected pincodes or city ). (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

    Visit charges (as per specified models/product) will be applicable if the registered request/concern is not a product related issue, such as input water issue, electrical or plumbing related concerns.

    Color Panels – Water Heaters

    Color Panel is free, if the product is registered within 60 days from Date of Purchase. Applicable on selected models and only if purchased from an authorized dealer, brand website, modern retail outlet, distributor channel or authorized e commerce platforms.(For more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468 , You can also write to us at aosmithcs@aosmithindia.com) .

    Color panel can be also obtained on chargeable basis ,based on availability and models at the rate of Rs.250/- per unit and Rs.75/- would be charged extra beyond available cities or pincode. 

    *Color panel options are subject to availability of models, colors and sizes. (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).


    Water Purifiers

    Free Installation

    It is valid, if you have purchased from an authorized dealer, brand website, modern retail outlet, distributor channel or authorized e commerce platforms. 

    Water Purifier Free Installation is applicable to selected municipal city limits and pincodes. (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

    Free Installation does not include any additional materials e.g., Booster pumps, Pressure Reducing Valve, electrical fittings, iron shield etc.

    Plumbing/electrical work other than general fitment of water purifier at customer’s place will not be covered under free installation. Customer will have to make above said necessary requirements available at site by their own. if date of purchase is more than 60 days, installation charges and panel charges may be applicable.

    Demounting* of old water purifier will be on chargeable basis.

    For Site inspection, visit charge of Rs.150 is applicable (service available only to selected pincodes or city ). (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

    Visit Charges (as per specified Model/Product) will be applicable if the registered request/concern is not a product related issue, such as input water issue, electrical or plumbing related concerns. 

    For Site inspection, visit charge of Rs.150 is applicable (service available only to selected pincodes or city ). (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

    Visit Charges (as per specified Model/Product) will be applicable if the registered request/concern is not a product related issue, such as input water issue, electrical or plumbing related concerns.

    Service Delivery

    A. O. Smith products are serviced and attended at the place of installation within defined serviceable area. You can refer to our website or call our customer care centre for more details on serviceable areas.   In case product is bought by customer in non-serviceable area, where A. O. Smith is not available, customer need to bring product on his/her cost to nearby serviceable area. A. O. Smith will treat product within warranty as per date of purchase & warranty terms.

    Non Product related issues such as input water issue, electrical or plumbing related concerns are chargeable during warranty period. (for more details of available city/pincode/models contact customer care @ 18001032468 or 18605002468, you can also write to us at aosmithcs@aosmithindia.com).

    Beyond municipal city limits up and down travel charges are applicable based on actuals.(Two wheeler/ bus/train as applicable)

    Extended Warranty

    Customer can avail Extended Warranty for heating element or tank of Water heater by doing a warranty registration process at call center through 1800-103-2468 or 1860 500 2468 within 60 days from the date of purchase or click link https://www.aosmithindia.com/register_product_warranty.aspx to register. 

    Extended warranty will also be auto applied if customer did their product installation through authorized service provider of A.O. Smith.

    Extended warranty options are applicable to selected models or products 

    **A. O. Smith reserves all the right to amend or modify the specifications, features and service offering at any time, as and when required without any prior notification which will be updated in our marketing literature.


    Demounting*

     Models Standard Demounting Non-Standard Demounting
    DefinitionOld Water Heater is installed in bathroom/kitchen & easily accessible to installer. No cutting tools required for existing bolts or pipelines etc.Much labor required, installed in loft, above ceiling or otherwise,  not in bathroom/kitchen, difficulty in accessing for installers,  cutting tools required, additional equipment or tools required etc.
     06-25 Ltrs. Residential Water Heater No Charge Rs.250/-
     35-100 Ltrs. Residential  No Charge  Rs.250/-

    **A. O. Smith reserves all the right to amend or modify the specifications, features and service offering at any time, as and when required without any prior notification which will be updated in our marketing literature.

    Scroll To Top
    Product Discovery ToolFind the right product for you