Disclaimer

Free Installation

Water Heaters
  1. It is valid, if you have purchased from an authorized dealer, Brand Website, modern retail outlet, distributor channel till 65 days from the Date of purchase.
  2. Water Heater Free Installation is applicable up to municipal city limit of Bangalore, Chennai, Hyderabad, Secunderabad, Pune - PCMC, Delhi, Noida, Faridabad, Ghaziabad, Gurgaon, Kolkata, Howrah and Hooghly.
  3. Free Installation does not include any additional material e.g. connecting hoses, water inlet & outlet, pipe nipples, any additional material, electrical fittings & Demounting* of old geyser etc.
  4. Free Installation is only applicable for the below models.
  5. Labor Charges of Rs.200 will be charged for fixing color panels within municipal limit’s, beyond city limits labor charge + actual travelling conveyance will be charged.
  6. For Site inspection, visit charge of Rs.200 is applicable (service available only within city Limits).
  7. Visit Charges (as per specified Model/Product) will be applicable if the registered request/concern is not a product related issue, such as electrical or plumbing related problem.
  8. If date of purchase is more than 65 days, installation charges and panel charges are applicable.

Water Purifiers

  1. It is valid, if you have purchased from an authorized dealer, Brand Website, modern retail outlet, distributor channel till 65 days from the Date of purchase.
  2. Water purifier Free Installation is applicable up to municipal limit of Bangalore, Mysore, Mangalore, Udupi, Hubli, Chennai, Coimbatore, Hyderabad, Secunderabad, Krishna, Vishakhapatnam, Guntur, Goa, Pune, Pimpiri Chinchwad, Baramathi(Maharashtra) ,Mumbai, Navi Mumbai, Thane, Nashik, Nagpur Ahmedabad, Rajkot, Surat, Vadodara, Gandhi Nagar –(Gujarat), Delhi, Noida, Faridabad, Ghaziabad, Gurgaon, Jammu, Kalka(Haryana), Chandigarh, Mohali, Panchkula, Zirakpur, Lucknow, Kanpur, , Jalandhar, Ludhiana, Amritsar, Phagwara(Punjab), Kapurthala(Punjab), Patiyala(Punjab), Varanasi, Dehradun, Kolkata Patna, Hooghly, Howrah, North 24 parganas and Ranchi.
  3. Free Installation does not include any additional materials e.g., Booster pumps, Pressure release Valve, electrical fittings etc. or Plumbing other than fitment of water purifier at customer’s place.
  4. Free installation is applicable for all available Water Treatment products.
  5. If date of purchase is more than 65 days, installation charges and panel charges are applicable.

AO Smith Green series RO Water purifier

Highest Recovery 100% RO Water Purifier in India*

*Tested under the following conditions, With input water TDS of 750 ppm, Water temperature of 27 °C, Feed pressure of water, 20 psi 

Ordinary RO water purifier is one with recovery upto 25%.

The Greatest Buy Back offer is not applicable for the new A.O.Smith Green Series RO Water Purifiers

Expert Company Service - Power of 1

  1. Calls requested with A. O. Smith Customer Care Centre on working days before 4 pm
  2. Within city municipal limits only.
  3. Restricted to service requests only.
  4. Available for water heaters only in following cities Bangalore, Chennai, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Kolkata, Noida, Pune, PCMC and Secunderabad
  5. Available for water Purifiers only in following cities Bangalore, Chennai, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Kolkata, Noida, Pune,  Secunderabad and Ahmedabad
  6. Service may differ in case of Sunday, public holidays, natural calamities and under unavoidable conditions due to political and regional regulations

Service Delivery

 A. O. Smith products are serviced and attended at the place of installation within defined serviceable area. You can refer to our website or call our Customer Care Centre for more details on serviceable areas.   In case product is bought by customer in non-serviceable area, where A. O. Smith is not available, customer need to bring product on his/her cost to nearby serviceable area. A. O. Smith will treat product         within warranty as per date of purchase & warranty terms.

 Extended Warranty

Registration of Extended Warranty (1 year or 2 years) is valid if customer registers the product within 65 days of purchase. Please call our toll free no. 1800-103-2468 or fill up the details in our website link ( http://www.aosmithindia.com/register_product_warranty.aspx) to register.

 A. O. Smith-Jaquar Sevices

"Please note that as per the terms of collaboration between AO Smith India Water Products Private Limited ("AOS") & [Jaquar and Company Pvt.Ltd] ("Jaquar") (such collaboration has ceased with effect from [September 19th 2014]), Jaquar was and is responsible for handling all service related issues for AOS – Jaquar products. However, as a mark of goodwill and to prevent any hardships to our customers, AOS is willing to assist the customer in resolving any service complaint s/he may have for the locations where AOS has its service presence or coverage. We request the customers of AOS – Jaquar products to contact us directly through the telephone number or email mentioned on this page to resolve any service related issues pertaining to the AOS-Jaquar products. However, please note that in providing such service related assistance, AOS does not assume any liabilities associated with Jaquar."

Demounting*

 Models

 Standard Demounting

 Non-Standard Demounting

Definition

Old Water Heater is installed in bathroom/kitchen & easily accessible to installer. No cutting tools required for existing bolts or pipelines etc.

Much labor required, installed in loft, above ceiling or otherwise,  not in bathroom/kitchen, difficulty in accessing for installers,  cutting tools required, additional equipment or tools required etc.

 06-25 Ltrs. Residential Water Heater

 No Charge

 Rs.250/-

 35-100 Ltrs. Residential 

 No Charge

  Rs.250/-

**A. O. Smith reserves all the right to amend or modify the specifications, features and service offering at any time, as and when required without any prior notification which will be updated in our marketing literature.

Exchange Offer Terms and Conditions

AO Smith India Water Products Private Limited (Company or us) is pleased to offer an exchange offer to you our customers (you), if you wish to exchange your old water purifiers (Old Water Purifier) when purchasing a brand new AO Smith 100% RO + SCMT water purifier (New Product).

The following terms and conditions govern this exchange offer. Please read the following terms and conditions very carefully as these terms and conditions are a legal agreement between you and us.

  • You will be entitled to the benefits under this offer only if you choose to purchase a New Product at the time you exchange your Old Water Purifier and if the other terms and conditions set out below are met.
  • This offer is not applicable for the newly launched A.O.Smith Green Series RO Water Purifiers.
  • This exchange offer is available only in cities where the Company has launched its water purifier.
  • While stocks last, you will be entitled to receive a discount of Rs 3,000 on the value of the New Product your purchase, when you exchange your Old Water Purifier at the time of such Purchaser. This discount provided at the time of purchase will be revoked if you fail to give the Company your Old Water Purifier at the time scheduled for pick up of the old water purifier.
  • In addition, our Company will support an eco friendly disposal of your Old Water Purifier, at no additional cost to you, and using our Company’s eco-friendly disposal program. Our Company’s eco friendly disposal program makes it easy for you to help protect the environment and the disposal of your Old Water Purifier will be carried out as follows.
    • Our Company will make all reasonable commercial efforts to identify, where applicable, licensed and qualified third parties and request them to conduct an eco-friendly disposal of different components of your Od Water Purifier in accordance with environmental laws and guidelines
    • Our Company will make all reasonable commercial efforts to confirm that the independent third-parties so engaged have necessary licenses to dispose of waste, where such licenses are required under applicable law. If our Company is unable to identify licensed third parties, our Company will transport the Old Water Purifiers to its facility in Bangalore and dispose the same through independent licensed third parties. In all cases, our Company will not be liable or responsible for the acts or conduct of such independent third parties.
    • No term of this exchange offer shall be construed to create any additional obligation or undertaking on the part of our Company other than expressly provided herein and our Company makes no implied warranty or representation regarding any aspect of the exchange offer or the New Product as part of this offer.
    • Our Company reserves the right to withdraw this offer at any time and to not accept any Old Water Purifier provided by you as part of the exchange offer, without assigning any reasons and without any prior notice.
    • By availing of any discount under the exchange offer and/or submitting your Old Water Purifier for exchange you hereby represent and undertake to the Company as follows.
  • You are the owner of the Old Water purifier and have all rights to submit it for the exchange offer and will indemnify and hold our Company harmless from any claims to the contrary by any person;
  • You shall allow our Company’s identified collection agent’s personnel to collect and/or remove the Old Water Purifier at the time of delivery or installation of the New Product;
  • You authorize our Company to promptly dispose of the Old Water Purifier at such time and in such manner as our Company deems fit and under no circumstances will our Company be obliged to return any Old Water purifier to you or any person claiming through you;
  • You will not deliver or proffer and nor shall our Company or any person authorized by our Company collect from you, for disposal or otherwise, any material other than the Old Water Purifier;
  • If any material, other than the Old Water Purifier is delivered by you to our Company or any person authorized by our Company, you will indemnify and hold our Company harmless from any claims arising therefrom or connected therewith.
  • Our Company or its dealers or any person authorized by them shall not be liable for any loss or damage to the Old Water Purifier or any other material handed over in connection with the exchange offer.
  • This exchange offer is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including without limitation, any implied warranties that the collection and disposal of the Old Water purifier will not damage or negatively impact, or in any way mitigate or reduce any impact on the environment or in any way safeguard the environment.
  • OUR COMPANY’S MAXIMUM LIABILITY TO YOU ARISING OUT OF OR IN ANY WAY RELATED TO THIS OFFER OR THESE TERMS AND CONDITIONS UNDER ALL CAUSES OF ACTION AND THEORIES OF LIABILITY SHALL NOT EXCEED THE VALUE OF THE DISCOUNT PROVIDED TO YOU ON YOUR OLD WATER PURIFIER. IN NO EVENT SHALL OUR COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES.
  • If a provision of these terms and conditions is determined by any court, forum or other competent authority to be unlawful or unenforceable, the other provisions will continue in effect. If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
  • These Terms and Conditions will be governed by and construed in accordance with laws of India, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.
  • We are committed to promptly address any grievances that you might have in connection with these Terms and Conditions, or our Offer or our use of any Information. To contact our call center please visit: www.aosmithindia.com