Disclaimer

Water Heaters

 Free Installation
  1. It is valid, if you have purchased from an authorized dealer, brand website, modern retail outlet, distributor channel.
  2. Water Heater Free Installation is applicable up to municipal city limit of Bangalore, Chennai, Hyderabad, Secunderabad, Pune - PCMC, Delhi, Noida, Faridabad, Ghaziabad, Gurgaon, Kolkata, Howrah and Hooghly.
  3. Free Installation does not include any additional material e.g. connecting hoses, water inlet & outlet, pipe nipples, any additional material, electrical fittings & Demounting* of old geyser etc.
  4. Free Installation is only applicable for the below models.
  5. Labor Charges of Rs.250 will be charged for fixing color panels within municipal limit’s, beyond city limits labor charge + actual travelling conveyance will be charged.
  6. For Site inspection, visit charge of Rs.150 is applicable (service available only within city Limits).
  7. Visit Charges (as per specified Model/Product) will be applicable if the registered request/concern is not a product related issue, such as input water, electrical or plumbing related problem.
  8. If date of purchase is more than 60 days, installation charges and panel charges are applicable.

Color Panels – Water Heaters

Color Panel is free, if the product is registered within 60 days from Date of Purchase from any authorized dealer, Brand Website, modern retail outlet, distributor channel only.

Applicable for limited models,please call us back at 1800 103 2468 or 1860 500 2468 for any assistance  

Customers who has not registered product warranty within 60 days  from date of purchase can avail the color panel at cost of Rs.250/- and Rs.50/- would be charged extra as shipping cost for the cities where our authorized service provider or branch is not operating.

Please click here for procedure to replace the color panel.

 

Water Purifiers

Free Installation

  1. It is valid, if you have purchased from an authorized dealer, brand website, modern retail outlet, distributor channel.
  2. Water Purifier Free Installation is applicable up to municipal limit. Beyond municipal limit up-down travel charges will be applicable. Please contact us at 1800 103 2468 or 1860 500 2468 to know about your city service/ installation.  
  3. Free Installation does not include any additional materials e.g., Booster pumps, Pressure release Valve, electrical fittings etc. or Plumbing other than fitment of water purifier at customer’s place
  4. If date of purchase is more than 60 days, installation charges and panel charges may be applicable.

AO Smith Green series RO Water purifier

Highest Recovery 100% RO Water Purifier in India*

*Tested under the following conditions, With input water TDS of 750 ppm, Water temperature of 27 °C, Feed pressure of water, 20 psi 

Ordinary RO water purifier is one with recovery upto 25%.

 

Expert Company Service - Power of 1

  1. Calls requested with A. O. Smith customer care centre on working days before 4 pm
  2. Within city municipal limits only.
  3. Restricted to service requests only.
  4. Available only in following cities Bangalore, Chennai, Hyderabad, Secunderabad, Pune - PCMC, Kolkata, Noida, Delhi, Faridabad, Ghaziabad, Gurgaon.
  5. Service may differ in case of Sunday, public holidays, natural calamities and under unavoidable conditions due to political and regional regulations

Service Delivery

 A. O. Smith products are serviced and attended at the place of installation within defined serviceable area. You can refer to our website or call our customer care centre for more details on serviceable areas.   In case product is bought by customer in non-serviceable area, where A. O. Smith is not available, customer need to bring product on his/her cost to nearby serviceable area. A. O. Smith will treat product         within warranty as per date of purchase & warranty terms.

Non Product related issues are chargeble during warranty period

For upcountry travel charges may be applicable (Two wheeler/ bus/train as applicable)

 Extended Warranty

Registration of Extended Warranty (1 year or 2 years) is valid if customer registers the product within 60 days of purchase. Please call us 1800-103-2468 or 1860 500 2468 or fill up the details in our website link  ( http://www.aosmithindia.com/register_product_warranty.aspx) to register.

 A. O. Smith-Jaquar Sevices

"Please note that as per the terms of collaboration between AO Smith India Water Products Private Limited ("AOS") & [Jaquar and Company Pvt.Ltd] ("Jaquar") (such collaboration has ceased with effect from [September 19th 2014]), Jaquar was and is responsible for handling all service related issues for AOS – Jaquar products. However, as a mark of goodwill and to prevent any hardships to our customers, AOS is willing to assist the customer in resolving any service complaint s/he may have for the locations where AOS has its service presence or coverage. We request the customers of AOS – Jaquar products to contact us directly through the telephone number or email mentioned on this page to resolve any service related issues pertaining to the AOS-Jaquar products. However, please note that in providing such service related assistance, AOS does not assume any liabilities associated with Jaquar."

Demounting*

 Models

 Standard Demounting

 Non-Standard Demounting

Definition

Old Water Heater is installed in bathroom/kitchen & easily accessible to installer. No cutting tools required for existing bolts or pipelines etc.

Much labor required, installed in loft, above ceiling or otherwise,  not in bathroom/kitchen, difficulty in accessing for installers,  cutting tools required, additional equipment or tools required etc.

 06-25 Ltrs. Residential Water Heater

 No Charge

 Rs.250/-

 35-100 Ltrs. Residential 

 No Charge

  Rs.250/-

 

**A. O. Smith reserves all the right to amend or modify the specifications, features and service offering at any time, as and when required without any prior notification which will be updated in our marketing literature.

The Greatest Buy back Offer Terms and Conditions

AO Smith India Water Products Private Limited (Company or us) is pleased to introduce the Greatest buy back offer to you our customers (you), if you wish to upgrade your old water purifiers of any brand (Old Water Purifier) when purchasing a brand new AO Smith 100% RO + SCMT water purifier (New Product).

The following terms and conditions govern this buy back offer. Please read the following terms and conditions very carefully as these terms and conditions are a legal agreement between you and us.

  1. You will be entitled to the benefits under this buy back offer only if you choose to purchase a New Product at the time you upgrade your Old Water Purifier and if the other terms and conditions set out below are met.
  2. This buy back offer is available only in cities where the Company has launched its water purifier.
  3. While stocks last, you will be entitled to receive a discount of Rs 3,000 on the value of the New Product your purchase, when you upgrade your Old Water Purifier at the time of such purchase.
  4. Customer purchasing the New Product under this buy back offer shall at the time of installation be required to provide details of the Old Product like the model no, serial no and brand of the product.
  5. There will be no physical take back of any Old Product. If any Old Product is taken back the liability of the disposal of the Old Product is solely on the dealer or seller of the New Product. The Company will not be liable for disposal of any Old Product taken back.
  6. Accordingly, this buy back offer is subject to the sole discretion of the dealer or seller of the New Product. Company shall not in any way be liable or responsible for any disagreements or contentions between the seller and the customer. The Company will not entertain any communication in relation to this in any manner at any point of time.
  7. In case of sale directly by the Company through www.aosmithindia.com, there will be no physical take back of the Old Product by the Company and the Customer may dispose it off on their own. However, the Customer will be required to provide details of the Old Product to avail the buy back offer.
  8. No term of this buy back offer shall be construed to create any additional obligation or undertaking on the part of our Company other than expressly provided herein and our Company makes no implied warranty or representation regarding any aspect of the buy back offer or the New Product as part of this offer.
  9. The buy back offer is valid for the period 16th November 2018 to 31st December 2018. The Company reserves the right to change, modify with equivalent value, withdraw or extend the validity period of the offer or withdraw this offer at any time without assigning any reasons and without any prior notice.
  10. This  buy back offer cannot be clubbed with any other offer at any point of time and cannot be redeemed for cash.
  11. OUR COMPANY’S MAXIMUM LIABILITY TO YOU ARISING OUT OF OR IN ANY WAY RELATED TO THIS BUY BACK OFFER OR THESE TERMS AND CONDITIONS UNDER ALL CAUSES OF ACTION AND THEORIES OF LIABILITY SHALL NOT EXCEED THE VALUE OF THE DISCOUNT PROVIDED TO YOU ON YOUR OLD WATER PURIFIER. IN NO EVENT SHALL OUR COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES.
  12. If a provision of these terms and conditions is determined by any court, forum or other competent authority to be unlawful or unenforceable, the other provisions will continue in effect. If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
  13. These Terms and Conditions will be governed by and construed in accordance with laws of India, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts in Kanakapura, Karnataka.
  14. A.O.Smith X3, A.O.Smith X3+, A.O.Smith X2 and A.O.Smith i1+products are not covered under Greatest Buy Back(GBB2018) offer. A.O.Smith X3 and A.O.Smith X3+ products are available only in limited cities, please call us  at 1800 103 2468 or 1860 500 2468 to know about more details.
  15. We are committed to promptly address any grievances that you might have in connection with these Terms and Conditions, or our Offer or our use of any Information. To contact our call center please mail at aosmithcs@aosmithindia.com