FAQ's

  • What is A. O. Smith Power of 1 Service?

    A. O. Smith’s Power of 1 service is a unique solution to customer service requests. A. O. Smith is committed to responding to a customer’s problem within 1 hour of the call.
    A. O. Smith, via this pioneering service, is committed to responding to the customer’s problem within 1 hour of the call being registered on the toll-free number. The problem experienced by the customer is to be rectified within one working day. And the solution will be provided the first time itself. This service, a first of its kind in the market, is a testament to the time and effort we invest in ensuring positive and appealing customer experience.

  • How will A. O. Smith Power of 1 Service benefit me?

    At A. O. Smith, the customer is always our priority. Our Power of 1 Service has been designed in a way to address all your concerns swiftly and satisfactorily.
    A. O. Smith provides solutions via its factory-trained expert technicians to ensure resolution to a problem within one day and on the first call itself. Our technicians are well trained at the A. O. Smith factory and are equipped with the most advanced tools needed to fix the problem instantly. They not only identify the root cause of a problem within minutes but also provide the right solutions immediately.

  • How do I report a problem?

    All our solutions are designed while keeping the customer’s convenience and satisfaction in mind. You can reach us through the following options:

    1. Call us on our Toll-Free No.: 1800-103-2468. Call Centre Timings:
      Monday to Friday- 8 am to 8 pmSaturday & Sunday- 9 am to 6 pm
    2. Send us an SMS 24x7 on +91 99410 32468
    3. Write a mail to us 24x7 on aosmithcs@aosmithindia.com

    Regardless of your method of contact, our well-trained customer care executives will swiftly answer your call and transfer your request to the respective company service technician using state-of-the-art service systems. We value all our customers equally and take care of their convenience. Our customer care services are available in English & Hindi.
    Note: Restricted to service requests only.

  • For Service, can I contact the dealer from where I bought the product?

    A. O. Smith takes its service obligations seriously. All service calls are handled directly by the company. We will be at your prompt assistance.
    We believe that the best way to ensure a high quality of service and to maintain uniform standards is to have a centralized team directing operations across the country. Our systems contain relevant records of all our customers, along with details of products they have purchased from us. This helps us to understand your service requirements and reduce the downtime.
    It is recommended that you register your service request to our dedicated Customer Care Centre. Our Customer Care Centre is fully equipped to handle your request and will suggest future courses of action(s), if any.

  • Who will come to Service my product?

    The service team at A. O. Smith is made up of technicians and supervisors who are extensively trained at their work. We take pride in having a team of qualified and skilled service technicians.
    Our Service technicians will ensure attendance at the time given and agreed upon with relevant and immediate solutions.

  • Does A. O. Smith, always provide Service at home?

    Yes, all A. O. Smith products are serviced and attended at the place of installation within the defined serviceable area. Be it a product query or a service request, it will be serviced at home, or the place of installation. You can refer to our website or call our Customer Care Centre for more details on serviceable areas.
    A non-serviceable area is one in which A. O. Smith is unable to reach for servicing. In case the product is bought by a customer in a non-serviceable area, the customer will need to bring the product on his/her cost to a nearby serviceable area. A.O. Smith will treat the purchased product if it is within warranty as per the date of purchase & the warranty terms.

  • How long will it take to get my product working?

    A. O. Smith provides one of the best service response times across all product categories.
    Within an hour of you calling the Customer Care Centre, our Service technician will give you a call to fix an appointment for a service visit.
    You can be sure to get a visit from a qualified and trained Company Service technician on the same day of your call. You can also be assured of getting a solution for your service request on the same day. For more details, please refer to our website or contact our Customer Care Centre.

  • How does A. O. Smith deliver on Service response time?

    Our service network competency and A. O. Smith stores cover almost every corner of India. Advanced service systems are equipped to handle your product’s scheduled maintenance and service requests. Appointments are also logged in advance for proactive calling at our end which results in timely responses.

  • What is the Warranty on my A. O. Smith product?

    Our water purifiers come with a standard warranty of one year and water heaters come with a standard warranty of two years. There could be an extended warranty on some components or products. You can find these details in the product manual and in sales communications.

  • What if the Warranty on my product has expired?

    A. O. Smith stands by all its products. If the warranty on your product has expired, A. O. Smith will repair it and replace failed components, at a calculated cost. Your warranty period may be over, but A. O. Smith’s services are not. Details of various service contracts are mentioned further in this booklet. You can contact the Customer Care Centre or visit our website to know more and enroll in one.

  • What components are covered under the Warranty?

    Parts other than consumables and plastic components are covered under the warranty and they should not be subjected to misuse. Please read the product manual for complete warranty details.

  • What components are not covered under the Warranty?

    Consumables like filters, carbon filters, RO membranes, and plastic parts for water purifiers, and anode, outer plastic body of water heaters are not part of the standard warranty unless and until specifically mentioned in communication or offered at the time of purchase by A. O. Smith. Please read the product user manual for more warranty details.

  • Which are the consumables that need replacement from time to time?

    A. O. Smith RO water purifiers need certain consumables to be replaced periodically to ensure optimum delivery of pure water. Parts like Pre-filter, Sediment Filter, Pre Carbon Filter, RO Membrane, Silver Activated Post Carbon, SCMT, and MIN-TECH require periodic change depending upon usage and water quality. In water heaters, anode requires periodic replacement depending upon usage and water quality. For more details please refer to the product user manual.

  • What is A. O. Smith Service Contract?

    After the completion of the standard warranty period, your product will be protected against certain mechanical and technical problems. Periodical product health check visits will be provided for your product by authorized service personnel. This contract ensures continuous product performance through regular product health check visits which ensure protection for longer periods. Please read further to know more about service contracts or contact us.

  • How do I buy the Service Contract?

    As your product nears the end of its warranty, An A. O. Smith service executive will call you to inform you about a Product Health Care Plan tailor-made for you. You can feel free to call the Customer Care Centre for the product health care plans and a representative will visit you to help choose a plan to fit your requirements. All charges are payable by Credit/Debit Card/Cash/Cheque/DD in favor of the company in advance. You will receive the invoice for the exact amount you have paid for consumables from the company or from an A. O. Smith authorized representative.

  • How do I pay for the consumables?

    Consumable charges are payable by Credit/Debit Card/Cash/ Cheque/DD in favor of the company. You will receive the invoice for the exact amount you have paid for consumables from the company or from an A. O. Smith authorized representative.

  • How do I register my water heater?

    A. O. Smith has a dedicated Customer Care Centre, with a toll-free number [1800-103-2468]. You can call on this number from Monday to Friday between 9 am & 8 pm, and on Saturday and Sunday between 9 am & 6 pm. Please provide the following details on the call:

    •Date of purchase

    •Model number

    •Serial number

    •Installation address

    •Contact number

    For your utmost convenience, the A. O. Smith Customer Care Centre is staffed with people who can communicate in various languages.

  • Why do I have to register my water heater?

    A. O. Smith markets its products through a network of authorized dealers to make their water purifiers and water geysers more accessible. To render this service effectively, A. O. Smith needs to have all available details of the purchase so that you benefit from the full warranty period i.e., from the date of purchase and not from the date of manufacture. The changeable color panels available on the purchase of specific models are provided only after registration of the product within 60 days of purchase.

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